Customer Services Officer

Jones Lang LaSalle Incorporated; Hong Kong; On-site; HKD 201,000 - 335,000; Full time

Job summary

Jones Lang LaSalle Incorporated (JLL) in Hong Kong seeks an Ambassador to support handover of new developments, coordinate pre-handover works, and follow up defects with owners. You will assist the Manager in supervising the handover process and ensure customer satisfaction.

The role requires a hospitality or clubhouse background, strong English and Chinese communication, and hands-on PC skills. On-site position offering interaction with diverse clients and a dynamic team at JLL.

Qualifications

• Degree in hospitality management or related field.
• Experience in hospitality or clubhouse would be an advantage.
• Excellent command of both spoken and written English and Chinese.
• Hands-on PC skills.

Responsibilities

• Support the Manager in supervising a team of Ambassadors for handover of new developments.
• Manage and coordinate pre-handover preparation works, takeover/ handover of units, and follow up on defect rectification works.
• Follow up on defects list, queries and complaints raised from owners.
• Coordinate with contractor in handling owner's defect rectification work.

Skills

Interpersonal skills

Communication

PC skills

Education

Hospitality degree

Job description

JLL empowers you to shape a brighter way .

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you've got deep experience in commercial real estate, skilled trades or technology, or you're looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

Desired experience and technical skills required

• Support the Manager in supervising a team of Ambassador for handover of new developments
• Manage and coordinate pre-handover preparation works, takeover / handover of units and follow up on defect rectification works
• Follow up of defects list, queries and complaints raised from the owners
• Coordinate with contractor in handling owner's defect rectification work

Requirements:

• Degree in hospitality management or related field
• Experience in hospitality or clubhouse would be a definite advantage
• Customer-oriented, with excellent interpersonal and communication skill
• Interested to meet/talk to different kind of people, a good listener and is willing to tackle customers' needs
• Excellent command of both spoken and written English and Chinese
• Hands on PC skills

Location:

On-site -Hong Kong, SAR, China

At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing.

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Jones Lang LaSalle ("JLL") is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process - including the online application and/or overall selection process - you may email us at [e-mail] . This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.