Facilities & Guest Experience Coordinator

EAA-Jones Lang Lasalle Limited; Hong Kong; Presencial; HKD 167.000 - 234.000; Jornada completa

Descripción de la vacante

Jones Lang LaSalle Incorporated in Hong Kong is seeking a customer-focused Concierge for our on-site mall operations. You will greet customers, assist tenants and visitors, handle inquiries and manage daily communications via the information counter and email.

The role requires a diploma in hospitality or related fields, 1 year of frontline customer service experience, and fluency in English, Mandarin and Cantonese. A fresh graduate with part-time service experience is welcome.

Formación

• Diploma or above in hospitality management, facilities management or related disciplines.
• 1 year of experience in customer service, preferably in frontline interaction, mall or hotel concierge.
• Pleasant, polite, customer-service oriented with good communication skills.
• Fresh graduates with some part-time customer service experience are welcome.
• Proficiency in English, Mandarin and Cantonese.

Responsabilidades

• Greet customers at the start of the day.
• Provide high standard concierge service to tenants and visitors in a mall.
• Handle enquiries, requests and CS e-mail.
• Settle complaints and manage incidents.
• Support daily facilities management operations and in-mall events.
• Inspect stores on all floors and record information daily.
• Arrange vendors for ad hoc maintenance or emergency repairs.
• Issue signage, directory, notices and work orders.
• Handle redemption.

Conocimientos

Customer service

Communication skills

Multilingual (English Mandarin Canton

Educación

Diploma in hospitality management

Descripción del empleo

Jones Lang LaSalle Incorporated in Hong Kong is seeking a customer-focused Concierge for our on-site mall operations. You will greet customers, assist tenants and visitors, handle inquiries and manage daily communications via the information counter and email.

The role requires a diploma in hospitality or related fields, 1 year of frontline customer service experience, and fluency in English, Mandarin and Cantonese. A fresh graduate with part-time service experience is welcome.