Operational Support / Sales Operations Specialist

Randstad Hong Kong Limited; Hong Kong; Hybride; HKD 234 000 - 357 000; Plein temps

Résumé du poste

Randstad Hong Kong Limited is seeking a proactive Sales Operations/Operational Support Specialist for our Hong Kong office on a 3-month contract with a strong potential for extension or permanent conversion. The role interfaces with Account Management and drives efficient renewal processes.

You will streamline operational workflows, generate quotations, manage vendor onboarding, and support deal closings in a fast-paced, international environment. Immediate availability is highly valued.

Qualifications

• Experience in Sales Operations, Sales Administration, Commercial Support, Customer Operations, or Contract Renewal Support; SaaS/tech exposure preferred.
• Fluent in English and Mandarin; ability to draft professional commercial emails.
• Strong MS Excel/Word skills; Salesforce CRM experience desirable.
• High accuracy, detail-oriented, well-organized, fast learner in an agile environment.
• Availability: Immediate or short-notice preferred.

Responsabilités

• Generate accurate client quotations using approved pricing matrices and templates.
• Complete and submit vendor onboarding/registration forms and commercial compliance documents.
• Serve as client-facing point of contact for routine contract renewal inquiries.
• Prepare renewal paperwork and service agreements; coordinate company chop/signature.
• Maintain opportunity pipelines and client data in Salesforce CRM and internal trackers.
• Provide ad-hoc operational support to Account Managers to accelerate deal closings.

Connaissances

Senior SaaS experience

Sales administration

Sales support

Renewal operations

Formation

Bachelor Degree

Outils

Salesforce CRM

Description du poste

about the company.

Our client is a global leader and renowned multinational SaaS provider specializing in media intelligence, social analytics, and digital brand monitoring solutions. Trusted by thousands of leading brands, multinational enterprises, and communications teams worldwide, they empower organizations to make data-driven decisions through advanced AI and media insights. To support their expanding regional footprint and maintain operational excellence during an internal team transition, they are currently seeking a proactive and meticulous Sales Operations / Operational Support Specialist to join their Hong Kong office on an initial 3-month contract basis, with a strong likelihood of contract extension or permanent conversion.

about the team.

You will be joining a high-energy, collaborative, and results-driven commercial unit located in Wan Chai. Working closely alongside the Commercial Manager, you will serve as an integral operational backbone interfacing directly with the Account Management team. The environment is supportive, fast-paced, and internationally minded, offering great visibility across key commercial stakeholders and regional corporate clients.

about the job.

Reporting directly to the Commercial Manager, you will be responsible for streamlining operational workflows and supporting day-to-day sales and renewal administration:

• Generate accurate client quotations using approved pricing matrices and templates.

• Complete and submit vendor onboarding/registration forms and commercial compliance documents.

• Serve as a professional, client-facing point of contact to handle routine email inquiries and follow-ups regarding contract renewals.

• Prepare renewal paperwork, service agreements, and facilitate company chop/signature coordination.

• Maintain and update opportunity pipelines, client data, and activity records in Salesforce CRM and internal task management trackers.

• Provide ad-hoc operational and administrative support to Account Managers to accelerate deal closings and contract renewals.

skills & experiences required.

• Experience: Prior experience in Sales Operations, Sales Administration, Commercial Support, Customer Operations, or Contract Renewal Support (experience in SaaS, tech, or media intelligence is preferred, but open to other professional services).

• Language Proficiency: Fluency in both written and spoken English and Mandarin is strictly essential, with the ability to draft professional, articulate commercial emails.

• Technical Proficiency: Strong computer literacy, particularly in MS Excel/Word; practical hands-on experience with Salesforce CRM is highly desirable.

• Key Attributes: High degree of accuracy, detail-oriented, well-organized, and a fast learner who thrives in an agile, responsive environment.

• Availability: Immediate or short-notice availability will be prioritized.

additional details.

• Contract Term: Initial 3-month contract (strong temp-to-perm potential)
• Work Arrangement: Hybrid working model — 3 days in-office (Mon, Wed, Fri) / 2 days remote (Tue, Thu)

experience

7 years

skills

Senior SaaS experience, sales administration, sales support, renewal operations

qualifications

no additional qualifications required

education

Bachelor Degree