Commercial Operations Executive

Links International; Hong Kong Island; On-site; HKD 300,000 - 420,000; Full time

Job summary

Links International is seeking a Commercial Operations Executive in Hong Kong to support commercial excellence through sales reporting, business analysis, and trade investment administration. You will work closely with Sales, Finance, Supply Chain and Customer Service to ensure accurate reporting and effective governance of trade spend.

The role focuses on data accuracy, insights generation, and operational coordination to drive efficiency and informed decision-making across multiple

Qualifications

• Bachelor’s degree or higher in a related field.
• Analytical mindset with numerical proficiency.
• Excellent communication and stakeholder management skills.

Responsibilities

• Maintain and enhance sales databases, reporting systems and dashboards.
• Generate sales performance reports, forecasts and management presentations.
• Analyze sales results, customer performance and market trends to inform decisions.
• Identify opportunities and risks through data analysis and provide actionable recommendations.
• Assist in daily sales operations and commercial planning initiatives.
• Administer the trade investment process including claims validation and settlements.
• Collaborate with internal and external stakeholders for timely processing of trade investments and claims.
• Monitor trade spend utilization and support budget management.
• Collect and evaluate market, customer, competitor and channel insights.
• Develop market intelligence reports and performance analyses for planning.
• Provide analytical support to the sales team and drive process improvements.
• Support ad hoc analyses and strategic projects.

Skills

Analytical mindset

Communication

Stakeholder management

Time management

Education

Bachelor's degree in Business Administration, Finance, Marketing, Analytics, or related

Tools

Excel

PowerPoint

PivotTables

Power Query

BI platforms

Job description

Our client is seeking a Commercial Operations Executive to support commercial excellence through sales reporting, business analysis, trade investment administration, and operational coordination. This role partners closely with the Sales, Finance, Supply Chain, Customer Service, and other cross-functional teams to ensure accurate reporting, effective trade spend governance, and efficient execution of commercial activities.

Key Responsibilities

• Maintain and enhance sales databases, reporting systems, and dashboards to ensure data accuracy and reliability.
• Generate sales performance reports, business reviews, forecasts, and management presentations on a regular basis.
• Analyze sales results, customer performance, market trends, and key business metrics to support strategic decision-making.
• Identify opportunities, risks, and emerging trends through data analysis and provide actionable recommendations to stakeholders.
• Assist in daily sales operations and commercial planning initiatives.
• Administer the trade investment process, including claims validation, accrual monitoring, reconciliation, and payment settlement.
• Collaborate with internal and external stakeholders to ensure timely and accurate processing of trade-related investments and claims.
• Monitor trade spend utilization and settlement status while supporting budget management and compliance requirements.
• Collect, consolidate, and evaluate market, customer, competitor, and channel insights.
• Develop market intelligence reports and business performance analyses to support commercial planning.
• Provide operational and analytical support to the sales team and drive process improvement initiatives to increase efficiency.
• Support ad hoc business analyses, strategic projects, and management reporting requirements.

4. Business Development Support

• Partner with the Open Trade Manager to facilitate quotation preparation, account setup, and onboarding of new institutional and rehabilitation customers.
• Coordinate with Sales, Supply Chain, Customer Service, Finance, and customers to ensure seamless execution of business development opportunities and account launches.

Key Performance Indicators (KPIs)

• Accuracy, quality, and timeliness of sales reporting.
• Effective trade spend administration, settlement, and governance.
• Quality of business insights and analytical support provided to stakeholders.
• Operational efficiency and continuous process improvement.

Success Factors

• Demonstrates the organization's core values and leadership behaviors.
• Strong functional expertise in sales operations, analytics, and commercial support.
• Ability to work collaboratively across departments and manage multiple priorities effectively.

Requirements

• Bachelor's degree in Business Administration, Finance, Marketing, Analytics, or a related discipline.
• 1-3 years of experience in Sales Operations, Commercial Excellence, Business Analytics, Trade Marketing, or a similar function.
• Experience within FMCG, consumer health, nutrition, retail, or related industries would be advantageous.
• Advanced proficiency in Microsoft Excel and PowerPoint; experience with PivotTables, lookup formulas, Power Query, reporting tools, and BI platforms is highly desirable.
• Strong analytical mindset with excellent numerical ability and attention to detail.
• Well-organized with strong time management and prioritization skills.
• Effective communication and stakeholder management skills, with the ability to work independently in a dynamic business environment.
• Fluent in English and Cantonese, both written and spoken; Mandarin proficiency is an added advantage.