Member Support Officer (Senior/ Full/ Part Time)

Waterfall Sports & Welllness; Hong Kong; On-site; HKD 134,000 - 201,000; Full time

Benefits offered by this job

Duty meal

Discretionary bonus

Birthday leave

Medical & dental plan

Job summary

Waterfall Sports & Welllness is seeking a customer service professional in Hong Kong to support its 24-hour hotline operations. You will provide comprehensive customer service, assist with basic accounting and office administration, and respond to foreign currency exchange inquiries.

Training will be provided, with discretionary bonus potential and other benefits. Fresh graduates are welcome, and prior experience in customer service or hotline support is preferred.

Qualifications

• 3 years of experience in a customer service hotline environment.
• Exposure to financial industry / Comprehensive training will be provided
• Fresh graduates are welcome

Responsibilities

• Provide comprehensive customer service, basic accounting & office administration
• Customer services in Foreign Currency Exchange
• 24-hour customer service hotline (On Shift)

Skills

Customer service

Hotline support

Currency exchange knowledge

Job description

• Duty meal, discretionary bonus, birthday leave, medical & dental plan
• Provide comprehensive customer service, basic accounting & office administration
• Customer services in Foreign Currency Exchange
• International Company with good career path
• Reputable organization with great exposure
• 3 years of experience in a customer service hotline environment
• Medical-related or insurance is preferable
• 24-hour customer service hotline (On Shift)
• Experience in Customer Service or Hotline Support
• 24-hour customer service hotline (On Shift)
• Experience in Customer Service or Hotline Support
• Exposure to financial industry / Comprehensive training will be provided
• Experience in customer service is NOT essential / Fresh graduate
• Performance Bonus / Birthday Off / Stable working environment