Assistant Customer Manager (Key Account) - Contract
Unilever PLC
9 days ago
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Benefits offered by this job
Job summary
Unilever Hong Kong is seeking an energetic customer service professional to manage residential handover and provide ongoing support via hotline. You will engage with clients, resolve enquiries, and ensure a high standard of service during on-site handovers.
The role focuses on delivering premium hospitality experiences, identifying opportunities for new business, and collaborating with teams to meet customer needs in a dynamic environment.
Qualifications
- 3 years' relevant experience in hospitality or customer service.
- Experience in luxurious residential or hotel environments is preferred.
- Ability to handle enquiries and resolve complaints professionally.
Responsibilities
- Residential handover and customer services.
- Identify and generate new business opportunities.
- Understand and engage with mobile advertising platforms and technologies.
Skills
Customer Service
Hotline Support
Hospitality
Job description
- Residential handover and customer services
- Identify and generate new business opportunities
- Understanding of mobile advertising platforms and technologies.
- 14 AL, B'D & special leave, ORSO / MPF by selective, Free shuttle
- 24-hour customer service hotline (On Shift)
- Experience in Customer Service or Hotline Support
- 24-hour customer service hotline (On Shift)
- Experience in Customer Service or Hotline Support
- 24-hour customer service hotline (On Shift)
- Experience in Customer Service or Hotline Support
- Handle enquiries and complaints with VIC customer
- 3 years' relevant experience in hospitality or customer service
- Experience in luxurious residential / hotels
- Passion to meet and work with different people
- Reputable organization with great exposure
- Banking Customer Service & Hotline Support
- Account Maintenance & Administrative Duties
- Basic Salary + Allowances +OT+ Year-end Bonus
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