Customer Services Officer / Helpdesk Officer

CBRE Limited; Hong Kong; On-site; HKD 167,000 - 234,000; Full time

Benefits offered by this job

Medical insurance

Dental plan

Life insurance

Performance-linked bonus

Job summary

CBRE Limited in Hong Kong is seeking a dedicated customer service professional to handle hotline inquiries from tenants and visitors via phone, chat, email and online requests. You will deliver high-quality service with strong communication and problem-solving skills, supporting record-keeping and other duties as assigned.

Fresh graduates are welcome, and the role offers a comprehensive benefits package including medical coverage and life insurance.

Qualifications

• DSE and above.
• 2+ years relevant experience in Hotline or Customer Services.
• Fresh Graduate is also considered.
• Customer oriented with good telephone manners and communication skills.
• Proactive and polite with problem-solving skills.
• Willing to shift duty.
• Good command of written and spoken English and Chinese (Cantonese & Mandarin).

Responsibilities

• Provide customer service by answering incoming service requests/enquiries, via phone, chat, email & online requests from tenants and visitors
• Provide comprehensive and high-quality customer hotline service work
• Assist in administrative support, such as record keeping
• Performs other duties as assigned

Skills

Customer service

Telephone manners

Communication skills

English & Chinese (Cantonese/Mandarin)

Education

DSE or above

Job description

We offer an excellent fringe benefits, including medical insurance, dental plan, life insurance and performance-linked bonus to the right candidate.

Job Responsibilities

Provide customer service by answering incoming service requests/enquiries, via phone, chat, email & online requests from tenants and visitors

Provide comprehensive and high-quality customer hotline service work

Assist in administrative support, such as record keeping

Performs other duties as assigned

Qualifications and Requirements

DSE and above

Minimum 2 years relevant experience in Hotline or Customer Services. Fresh Graduate is also considered.

Customer oriented with good telephone manners and communication skills

Proactive and polite with problem-solving skills

Willing to shift duty

Good command of both written and spoken English and Chinese (Cantonese & Mandarin)