Customer Services Officer

Horizon Hotels & Suites Limited; Hong Kong; On-site; HKD 201,000 - 357,000; Full time

Benefits offered by this job

Duty meal

Discretionary bonus

Birthday leave

Medical & dental plan

Wellness rewards programme

17 days public holidays & 12 days of/2

Job summary

Horizon Hotels & Suites Limited invites applications for a hospitality/cust omer service role in Hong Kong. The ideal candidate will have 3 years of experience in hospitality or customer service and a Higher Diploma or above in Hospitality Management.

You will join an international hotel brand under Marriott Group and enjoy diverse career growth opportunities. Excellent communication and interpersonal skills are essential as you will handle guest inquiries and assist in daily operations,

Qualifications

• 3 years' relevant experience in hospitality or customer service.
• Experience in luxurious residential / hotels.
• Passion to meet and work with different people.
• Excellent communication and presentation skills.

Responsibilities

• To assist in daily operation, handling customer's enquiries.
• Provide customer services for serviced apartments.
• Support hotel operations and guest services as needed.

Skills

Strong communications and Interersonal

Customer service oriented

Education

Higher Diploma or above in Hospitality Management

Job description

• Versatile recreational and sporting facilities clubs exposure
• Great prospect for career growth
• Duty meal, discretionary bonus, birthday leave, medical & dental plan
• International Hotel Brand under Marriott Group
• Career Development and Internal Transfer Opp.
• 3 years' relevant experience in hospitality or customer service
• Experience in luxurious residential / hotels
• Passion to meet and work with different people
• Reputable organization with great exposure
• Higher Diploma or above in Hospitality Management
• Cheerful and positive attitude
• Strong communications and interpersonal skills
• Versatile recreational and sporting facilities clubs exposure
• Great prospect for career growth
• Duty meal, discretionary bonus, birthday leave, medical & dental plan
• Hotel in the Accor Group, an International Chain
• 17 days of Public Holidays & 12 days of Annual Leave
• Wellness Rewards Programme & Comprehensive Medical Coverage
• Attractive remuneration package, 5-day work, Duty Meal, Medical Insurance
• Customer services of serviced apartments
• Security duties included
• To assist in daily operation, handling customer’s enquires