Lounge Club Ambassador: Guest Experience & Concierge

JEN by Shangri-La; Hong Kong; Vor Ort; HKD 201.000 - 268.000; Vollzeit

Zusammenfassung

Kowloon Shangri-La, Hong Kong invites applications for a Club Ambassador to support daily operations in the executive lounge, ensuring a smooth and personalized experience in line with Shangri-La’s service standards.

The role requires a Diploma or above in Hospitality Management, at least 1 year in the service industry, and excellent English and Chinese language skills. Expect a collaborative, guest‑focused environment with growth opportunities.

Qualifikationen

• Diploma or above in Hospitality Management or other related disciplines.
• At least 1 year of experience in the Service Industry, preferably in Front Office or Airline operations.
• Self-motivated and well-organized team player.
• Excellent command of spoken and written English and Chinese.

Aufgaben

• Provide personalized guest services, secretarial services, concierge services and food & beverage services.
• Perform check-ins and check-outs.
• Handle mails and information and airlines reservations / confirmations.
• Perform any other duties as assigned by Management.

Kenntnisse

Guest services

Front office operations

Bilingual English/Chinese

Team player

Ausbildung

Diploma or above in Hospitality Management

Jobbeschreibung

Kowloon Shangri-La, Hong Kong invites applications for a Club Ambassador to support daily operations in the executive lounge, ensuring a smooth and personalized experience in line with Shangri-La’s service standards.

The role requires a Diploma or above in Hospitality Management, at least 1 year in the service industry, and excellent English and Chinese language skills. Expect a collaborative, guest‑focused environment with growth opportunities.