Assistant Horizon Club Manager

Renaissance Corporate Services; Hong Kong; On-site; HKD 500,000 - 800,000; Full time

Benefits offered by this job

Competitive benefits

Stay/Travel perks

Learning and development

Job summary

Shangri-La Group seeks an Assistant Horizon Club Manager to oversee daily Horizon Club Lounge operations at Island Shangri-La, Hong Kong, ensuring a seamless, personalized guest experience aligned with Shangri-La’s standards.

The role requires a minimum of 5 years’ relevant experience in luxury hospitality, strong leadership, and proficiency in English and Chinese. Join a team that delivers exceptional service, with opportunities for growth and development within a renowned luxury brand.

Qualifications

• 5 years+ of relevant experience in Front Office, Club Lounge, or Guest Relations in a luxury hotel.
• Proficient in spoken and written English and Chinese.
• Solid knowledge of Front Office and F&B operations.
• Excellent interpersonal and communication skills with a guest-oriented mindset.
• Proven leadership and team-management abilities.

Responsibilities

• Assist Horizon Club Manager in overseeing daily operations of the Horizon Club Lounge to ensure seamless and exceptional guest experience.
• Lead, coach, and motivate the team to deliver personalized, high-quality service to VIP and Club guests.
• Build and maintain strong guest relationships to enhance satisfaction and loyalty.
• Ensure service standards, food quality, hygiene, and overall lounge presentation meet hotel standards.
• Conduct regular meetings to review guest feedback and reinforce service standards.

Skills

Leadership

Guest relations

Communication

English & Chinese

Education

Bachelor’s Degree in Hospitality Management

Job description

Career Opportunities: Assistant Horizon Club Manager (176492)

Requisition ID176492-Posted28/10/2026-Hong Kong SAR-Island Shangri-La, Hong Kong-Rooms-Permanent

Headquartered in Hong Kong SAR, Shangri-La Group has grown from a single hotel business to a diverse and integrated global portfolio comprising quality real estate and investment properties, wellness and lifestyle facilities.Today, the Group owns, operates and manages 100+ hotels under our family of five brands: Shangri-La Hotels & Resorts, Shangri-La Signatures, Kerry Hotels, JEN by Shangri-La, and Traders.

An Elegant Sanctuary, soaring above the Urban Skyline: Rising to a commanding 56 floors,Island Shangri-La, Hong Kongprovides a peaceful escape in the very heart of Hong Kong. Sweeping views of the iconic skyline, the Peak or Victoria Harbour are a constant source of inspiration in the 544 rooms and suites, each brimming with graceful Asian-inspired décor.

As an Assistant Horizon Club Manager, you will be managing the key aspects of executive lounge operations toensurea smooth and personalized experience aligned with Shangri-La’s service standards.

Key Responsibilities

• Assist Horizon Club Manager in overseeing daily operations of the Horizon Club Lounge to ensure seamless and exceptional guest experience.
• Lead, coach, and motivate the team to deliver personalized, high-quality service to VIP and Club guests.
• Build and maintain strong guest relationships to enhance satisfaction and loyalty.
• Ensure service standards, food quality, hygiene, and overall lounge presentation are consistently maintained with Hotel standards.
• Conduct regular meetings to review guest feedback and reinforce service standards.

About You

• Bachelor’s Degree in Hospitality Management or other related disciplines.
• At least 5 years of relevant experience in Front Office, Club Lounge, or Guest Relations Department in a luxury Hotel.
• Solid knowledge of Front Office and F&B Operations.
• Proven leadership skills with strong team management and motivational skills.
• Excellent interpersonal and communication skills with a guest-oriented mindset.
• Proficiency in spoken and written English and Chinese.

Why Join Us

• A workplace that values your passion and supports self-realization and personal growth.
• Structured learning and development pathways with real opportunities to advance your professional craft and leadership skills.
• Competitive benefits, recognition programs, and colleague stay/travel perks that reward your contribution and dedication.
• Teams that promote inclusion and respect, value diversity, and foster a secure environment where everyone can thrive.

We are an equal opportunity employer. Applications from all qualified candidates are welcomed. All information provided by applicants will be treated in and used only for recruitment purposes.

We appreciate your interest in joining us. Please note that only successful candidates will be contacted.