Horizon Club Operations Lead (Luxury Lounge)

Island Shangri-La, Hong Kong; Hong Kong; On-site; HKD 900,000 - 1,500,000; Full time

Job summary

Island Shangri-La, Hong Kong is seeking an Assistant Horizon Club Manager to oversee the Horizon Club Lounge operations and guest experience. You will lead a dedicated team to deliver personalized, high-quality service aligned with Shangri-La’s standards.

Requirements include a Bachelor’s Degree in Hospitality Management and at least 5 years in Front Office, Club Lounge or Guest Relations within a luxury hotel. Fluency in English and Chinese is essential.

Qualifications

• Bachelor’s Degree in Hospitality Management or related discipline.
• Minimum 5 years in Front Office, Club Lounge, or Guest Relations in a luxury hotel.
• Strong leadership, team management, and guest-service mindset.
• Fluent in English and Chinese, written and spoken.

Responsibilities

• Assist Horizon Club Manager in overseeing daily operations of the Horizon Club Lounge to ensure seamless and exceptional guest experience.
• Lead, coach, and motivate the team to deliver personalized, high-quality service to VIP and Club guests.
• Build and maintain strong guest relationships to enhance satisfaction and loyalty.
• Ensure service standards, food quality, hygiene, and overall lounge presentation are consistently maintained with Hotel standards.
• Conduct regular meetings to review guest feedback and reinforce service standards.

Skills

Leadership

Guest relations

Communication

Front Office operations

F&B Operations

Education

Bachelor’s Degree in Hospitality Management

Job description

Island Shangri-La, Hong Kong is seeking an Assistant Horizon Club Manager to oversee the Horizon Club Lounge operations and guest experience. You will lead a dedicated team to deliver personalized, high-quality service aligned with Shangri-La’s standards.

Requirements include a Bachelor’s Degree in Hospitality Management and at least 5 years in Front Office, Club Lounge or Guest Relations within a luxury hotel. Fluency in English and Chinese is essential.