Assistant Horizon Club Manager

Shangri-La Group; Hong Kong; On-site; HKD 420,000 - 540,000; Full time

Benefits offered by this job

Competitive benefits

Stay/travel perks

Job summary

Shangri-La Group in Hong Kong is seeking an Assistant Horizon Club Manager to lead the Horizon Club Lounge operations, delivering a seamless, personalized experience for VIP guests and Club members.

You will mentor the team, maintain service standards, coordinate with F&B and Front Office, and ensure hospitality excellence across guest touchpoints.

Qualifications

• Bachelor's degree in Hospitality Management or related discipline.
• Minimum 5 years of experience in Front Office, Club Lounge or Guest Relations in a luxury hotel.
• Proficiency in spoken and written English and Chinese.

Responsibilities

• Assist Horizon Club Manager in overseeing daily operations of the Horizon Club Lounge to ensure seamless and exceptional guest experience.
• Lead, coach, and motivate the team to deliver personalized, high-quality service to VIP and Club guests.
• Build and maintain strong guest relationships to enhance satisfaction and loyalty.
• Ensure service standards, food quality, hygiene, and overall lounge presentation are consistently maintained with hotel standards.
• Conduct regular meetings to review guest feedback and reinforce service standards.

Skills

Leadership

Guest relations

Interpersonal skills

English & Chinese

Education

Bachelor’s Degree in Hospitality Management

Job description

Find Your Shangri-La in Shangri-La.

Headquartered in Hong Kong SAR, Shangri-La Group has grown from a single hotel business to a diverse and integrated global portfolio comprising quality real estate and investment properties, wellness and lifestyle facilities.Today, the Group owns, operates and manages 100+ hotels under our family of five brands: Shangri-La Hotels & Resorts, Shangri-La Signatures, Kerry Hotels, JEN by Shangri-La, and Traders.

An Elegant Sanctuary, soaring above the Urban Skyline: Rising to a commanding 56 floors, Island Shangri-La, Hong Kong provides a peaceful escape in the very heart of Hong Kong. Sweeping views of the iconic skyline, the Peak or Victoria Harbour are a constant source of inspiration in the 544 rooms and suites, each brimming with graceful Asian-inspired décor.

About Us

Find Your Shangri-La in Shangri-La.

Headquartered in Hong Kong SAR, Shangri-La Group has grown from a single hotel business to a diverse and integrated global portfolio comprising quality real estate and investment properties, wellness and lifestyle facilities.Today, the Group owns, operates and manages 100+ hotels under our family of five brands: Shangri-La Hotels & Resorts, Shangri-La Signatures, Kerry Hotels, JEN by Shangri-La, and Traders.

An Elegant Sanctuary, soaring above the Urban Skyline: Rising to a commanding 56 floors, Island Shangri-La, Hong Kong provides a peaceful escape in the very heart of Hong Kong. Sweeping views of the iconic skyline, the Peak or Victoria Harbour are a constant source of inspiration in the 544 rooms and suites, each brimming with graceful Asian-inspired décor.

About The Role

As an Assistant Horizon Club Manager, you will be managing the key aspects of executive lounge operations to ensure a smooth and personalized experience aligned with Shangri-La’s service standards.

Key Responsibilities

• Assist Horizon Club Manager in overseeing daily operations of the Horizon Club Lounge to ensure seamless and exceptional guest experience.


• Lead, coach, and motivate the team to deliver personalized, high-quality service to VIP and Club guests.


• Build and maintain strong guest relationships to enhance satisfaction and loyalty.


• Ensure service standards, food quality, hygiene, and overall lounge presentation are consistently maintained with Hotel standards.


• Conduct regular meetings to review guest feedback and reinforce service standards.

About You

• Bachelor’s Degree in Hospitality Management or other related disciplines.


• At least 5 years of relevant experience in Front Office, Club Lounge, or Guest Relations Department in a luxury Hotel.


• Solid knowledge of Front Office and F&B Operations.


• Proven leadership skills with strong team management and motivational skills.


• Excellent interpersonal and communication skills with a guest-oriented mindset.


• Proficiency in spoken and written English and Chinese.

Why Join Us

• A workplace that values your passion and supports self-realization and personal growth.


• Structured learning and development pathways with real opportunities to advance your professional craft and leadership skills.


• Competitive benefits, recognition programs, and colleague stay/travel perks that reward your contribution and dedication.


• Teams that promote inclusion and respect, value diversity, and foster a secure environment where everyone can thrive.

We are an equal opportunity employer. Applications from all qualified candidates are welcomed. All information provided by applicants will be treated in and used only for recruitment purposes.

We appreciate your interest in joining us. Please note that only successful candidates will be contacted.