Horizon Club Experience Lead – Luxury Lounge

JEN by Shangri-La

Hong Kong

On-site

HKD 500,000 - 800,000

Full time

18 hours ago

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Benefits offered by this job

Competitive benefits

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Job summary

Shangri-La Group seeks an Assistant Horizon Club Manager to oversee daily Horizon Club Lounge operations at Island Shangri-La, Hong Kong, ensuring a seamless, personalized guest experience aligned with Shangri-La’s standards.

The role requires a minimum of 5 years’ relevant experience in luxury hospitality, strong leadership, and proficiency in English and Chinese. Join a team that delivers exceptional service, with opportunities for growth and development within a renowned luxury brand.

Qualifications

5 years+ of relevant experience in Front Office, Club Lounge, or Guest Relations in a luxury hotel.
Proficient in spoken and written English and Chinese.
Solid knowledge of Front Office and F&B operations.
Excellent interpersonal and communication skills with a guest-oriented mindset.
Proven leadership and team-management abilities.

Responsibilities

Assist Horizon Club Manager in overseeing daily operations of the Horizon Club Lounge to ensure seamless and exceptional guest experience.
Lead, coach, and motivate the team to deliver personalized, high-quality service to VIP and Club guests.
Build and maintain strong guest relationships to enhance satisfaction and loyalty.
Ensure service standards, food quality, hygiene, and overall lounge presentation meet hotel standards.
Conduct regular meetings to review guest feedback and reinforce service standards.