Club Ambassador: Elevate Guest Experience & Concierge

Shangri-La Group; Hong Kong; Sur place; HKD 167 000 - 234 000; Plein temps

Résumé du poste

Shangri-La Group in Hong Kong seeks a Club Ambassador to assist with the daily operations of the executive lounge, delivering a smooth, personalized guest experience and upholding Shangri-La’s service standards.

The role requires a Diploma or higher in Hospitality Management, at least 1 year in the service industry (preferably Front Office or airline-related operations), and strong English and Chinese communication.

Qualifications

• Diploma or higher in Hospitality Management is required.
• At least 1 year of experience in the service industry, preferably in Front Office or airline operations.
• Excellent command of spoken and written English and Chinese.

Responsabilités

• Provide personalized guest services, concierge and related guest experiences.
• Perform check-ins and check-outs for guests.
• Handle mail, information requests and airline reservations/ confirmations.
• Perform any other duties as assigned by Management.

Connaissances

English proficiency

Chinese proficiency

Customer service

Front Office exposure

Formation

Diploma or higher in Hospitality Management

Description du poste

Shangri-La Group in Hong Kong seeks a Club Ambassador to assist with the daily operations of the executive lounge, delivering a smooth, personalized guest experience and upholding Shangri-La’s service standards.

The role requires a Diploma or higher in Hospitality Management, at least 1 year in the service industry (preferably Front Office or airline-related operations), and strong English and Chinese communication.