Lead Deskside Support Engineer & Team Leader | 5-Day Week

Swing Consulting Ltd.; Hong Kong; On-site; HKD 312,480 - 401,760; Full time

Benefits offered by this job

10-16 Days Annual Leave

5-day Work Week

Friendly and Energetic Working Environment

Job summary

A leading consulting firm in Hong Kong is seeking a Senior Deskside Support Engineer/ Team Leader. The ideal candidate will provide technical support to internal users and lead a small team. Responsibilities include troubleshooting IT issues and ensuring excellent service delivery. Candidates must have at least 5 years of relevant experience, a degree, and solid IT support skills. The position offers a salary range of 28-36K with benefits including annual leave and a friendly working environment.

Qualifications

• At least 5 years of working experience in the IT field with a solid helpdesk background.
• Knowledge in PC/Mobile/Tablet/iPad support.
• Experience in the banking or financial services industry is preferred.

Responsibilities

• Provide technical support for internal users on desktop software and operating systems.
• Troubleshoot IT-related issues and lead a small team.
• Identify, investigate, and solve problems or incidents.

Skills

Technical support

Communication skills

Troubleshooting

Team leadership

Education

Degree holder or above

Tools

Windows 7

Windows 10

Apple OSX

Android

iOS

Job description

SW8742 |13 Jan 2025 Senior Deskside Support Engineer/ Team Leader (28-36k)

• Provide technical support for internal users on: Desktop Software, MS Windows, Office, Outlook
• Skills on supporting tablet or smartphones, conference room's AV equipment or video conference tools.
• Provide Install, Move and Change of deskside services to end users.
• Identify, investigate, and solve problems or incidents in accordance with established procedures, practices, and service pledges.
• Communicate effectively with end users and other support parties.
• Troubleshoot I.T related issues and lead a small team.

• Degree holder or above
• At least 5 years working experience in I.T related field and have solid helpdesk or deskside support background.
• Knowledge in PC/Mobile/Tablet/iPad support
• Knowledge of Windows 7, 10, Apple OSX, Android and iOS of based applications.
• Solid experience in providing IT deskside support is preferable.
• Good communication and interpersonal skills
• Experience in banking or financial services industry is an advantage/preferred.
• Able to be working independence.
• Able to Overtime when necessary.
• Shift allowance will be provided when required to shift duty on
• 28-36K
• 10-16 Days Annual Leave
• 5-day Work Week
• Friendly and Energetic Working Environment