Deskside Support Engineer (22-26K)

Swing Consulting Ltd.; Hong Kong; On-site; HKD 245,520 - 290,160; Full time

Benefits offered by this job

10-15 Days Annual Leave

5-day Work Week

Friendly and Energetic Working Environment

Job summary

A technology consulting firm is seeking a Deskside Support Engineer in Hong Kong. The role involves providing technical support for both Mac and PC users, setting up hardware, and troubleshooting issues. Candidates should have a Higher Diploma in Computer or related discipline with at least a year of experience in end user support. The position offers a salary range of 22-26K, 10-15 days of annual leave, and a friendly working environment.

Qualifications

• Minimum 1 year experience in end user support.
• Strong customer service skills and effective communication required.
• Ability to troubleshoot IT-related issues.

Responsibilities

• Provide technical support for internal users.
• Set up computers and software installations.
• Perform on-site desktop/network support.

Skills

Desktop Software

Mac

MS Windows

Microsoft Office (O365, Outlook)

Customer service

Effective communication

Education

Higher Diploma in Computer or related discipline

Job description

SW8717 |04 Nov 2024 Deskside Support Engineer (22-26K)

• Provide technical support for internal users on: Desktop Software, Mac, PC, MS Windows, O365, Office, Outlook.
• Conference setup MS Teams, Zoom.
• Open service ticket, set priority and assign tasks to support engineer.
• Physically set up computers and software system installation.
• Communicate effectively with end users and other support parties.
• Perform on-site desktop/network support including desktops and laptops installation, image cloning, Hardware/Software troubleshooting, follow-up action, coordination and escalation.
• Troubleshoot I.T related issues and report to line manager or supervisor on the issues.
• Assist in development and implementation of IT guidelines and procedures.

• Higher Diploma in Computer or related discipline.
• Experience on end user support with at least 1 years’ experience.
• Good attitude, Good customer service, Well communication and documentation skill.
• 22-26K
• 10-15 Days Annual Leave
• 5-day Work Week
• Friendly and Energetic Working Environment