On-Site IT Support Engineer: VIP Helpdesk, 5-Day Week

Swing Consulting Ltd.; Hong Kong; On-site; HKD 267,840 - 334,800; Full time

Benefits offered by this job

14-16 Days Annual Leave

5-day Work Week

Friendly and Energetic Working Environment

Job summary

A prominent consulting firm in Hong Kong is seeking a Deskside Support Engineer to manage an on-site team for day-to-day support and troubleshooting. The ideal candidate will have at least 4 years of experience in end-user support and a strong customer-oriented mindset. Responsibilities include resolving VIP user issues, performing desktop and network support, and analyzing service delivery performance. This role offers a competitive salary of 24-30K, 14-16 days annual leave, and a friendly working environment.

Qualifications

• At least 4 years of experience in end user support.
• Must have strong interpersonal skills and be motivated.
• Ability to work under pressure and perform troubleshooting.

Responsibilities

• Manage on-site team for support and troubleshooting operations.
• Resolve issues for VIP users related to MS Windows and Office.
• Perform on-site desktop and network support including installations.
• Analyze operations to enhance service delivery performance.
• Provide on-call support for urgent incidents during non-office hours.

Skills

Customer-oriented mindset

Excellent communication skills

Problem-solving skills

Analytical skills

Advanced troubleshooting skills

Multi-tasking skills

Education

Higher Diploma in Computer or related discipline

Job description

SW8683 |06 Aug 2024 Deskside Support Engineer (24-30K)

• Manage on-site team to deliver day-to-day support and troubleshooting operation to ensure a smooth and efficiency operation.
• Work with customer to resolve VIP user's issues relate to technology such as MS Windows workstation, MS Office, MS Teams, anti-virus, MDM, Mobile Apps, Encryption, printing.
• Perform on-site desktop/network support including desktops and laptops installation, image cloning, Hardware/Software troubleshooting, follow-up action, coordination and escalation.
• Analysis on operations for further service delivery performance enhancement.
• Provide ad-hoc/ on-call support for urgent incidents and support activities during non-office hours may be required.

• Higher Diploma in Computer or related discipline.
• Experience on end user support with at least 4 years’ experience.
• Strong customer-oriented mindset with excellent communication and interpersonal skills.
• Problem solving, analytical, interpersonal, motivated and can work under pressure.
• Advanced troubleshooting and multi-tasking skills.
• 24-30K
• 14-16 Days Annual Leave
• 5-day Work Week
• Friendly and Energetic Working Environment