IT Deskside Supervisor — Lead On-site Tech Support

Swing Consulting Ltd.; Hong Kong; On-site; HKD 279,000 - 390,600; Full time

Benefits offered by this job

10-15 Days Annual Leave

5-day Work Week

Friendly and Energetic Working Environment

Job summary

A technology consulting firm in Hong Kong is seeking a Deskside Supervisor to lead an on-site team focused on delivering daily support and troubleshooting. The ideal candidate will manage operations, resolve VIP technology-related issues, and ensure smooth performance under pressure. Required qualifications include a Higher Diploma in Computer or related discipline, along with at least 4 years of relevant experience in team management and IT support. This role offers a competitive salary of 25-35K, along with benefits like annual leave and a friendly work environment.

Qualifications

• At least 4 years relevant experience in team management and IT-related support.
• Strong customer-oriented mindset with excellent communication and interpersonal skills.
• Problem solving, analytical, and motivated individual able to work under pressure.

Responsibilities

• Manage on-site team for day-to-day support and troubleshooting operations.
• Resolve VIP user technology-related issues such as MS Windows and MS Office.
• Provide ad-hoc/on-call support for urgent incidents outside office hours.

Skills

Customer-oriented mindset

Excellent communication skills

Problem solving

Analytical skills

Advanced troubleshooting skills

Multi-tasking skills

Education

Higher Diploma in Computer or related discipline

Job description

SW8647 |09 May 2024 Deskside Supervisor (25-35K)

• Manage on-site team to deliver day-to-day support and troubleshooting operation to ensure a smooth and efficiency operation.
• Work with customer to resolve VIP user's issues relate to technology such as MS Windows workstation, MS Office, MS Teams, anti-virus, MDM, Mobile Apps, Encryption, printing.
• Perform on-site desktop/network support including IMAC, desktops and laptops installation, image cloning, Hardware/Software troubleshooting, follow-up action, coordination and escalation.
• Reporting & analysis on operations for further service delivery performance enhancement.
• Provide ad-hoc/ on-call support for urgent incidents and support activities during non-office hours may be required.

• Higher Diploma in Computer or related discipline.
• At least 4 years relevant experience in team management, IT related support, system administration and networking.
• Strong customer-oriented mindset with excellent communication and interpersonal skills.
• Problem solving, analytical, interpersonal, motivated and can work under pressure.
• Advanced troubleshooting and multi-tasking skills.
• 25-35K
• 10-15 Days Annual Leave
• 5-day Work Week
• Friendly and Energetic Working Environment