Deskside Support Engineer (18-21K)

Swing Consulting Ltd.; Hong Kong; On-site; HKD 200,880 - 234,360; Full time

Benefits offered by this job

Shift Allowance

10-15 Days Annual Leave

5-day Work Week

Job summary

A technology services provider in Hong Kong is seeking a Deskside Support Engineer to deliver technical support to end users on hardware and software issues. The ideal candidate will have a Higher Diploma in Computer or a related discipline and at least 1 year of end user support experience. Responsibilities include installing software, maintaining operating systems, and responding to service requests. This position offers a salary of 18-21K, along with benefits such as shift allowance and annual leave.

Qualifications

• 1+ years of experience in end user support.
• Good customer service and communication skills.
• Ability to document processes effectively.

Responsibilities

• Provide technical support to end users on hardware and software.
• Install, configure, and maintain desktop operating systems and applications.
• Respond to ad-hoc issues and service requests in a timely manner.

Skills

Technical support

Customer service

Documentation

Education

Higher Diploma in Computer or related discipline

Tools

MS Windows

O365

Office

Outlook

Job description

SW8643 |06 May 2024 Deskside Support Engineer (18-21K)

• Provide technical support and troubleshooting to end user on both hardware, software, and other related computer services.
• Provide technical support for internal users on: Desktop Software, MS Windows, O365, Office, Outlook.
• Assist in development and implementation of IT guidelines and procedures.
• Install, configure, and maintain desktop operating systems, software applications, and peripheral devices.
• Responding in a timely manner to ad-hoc issues and service requests.

• Higher Diploma in Computer or related discipline.
• Experience on end user support with at least 1 years’ experience.
• Good attitude, Good customer service, Well communication and documentation skill.
• 18-21K
• Shift Allowance
• 10-15 Days Annual Leave
• 5-day Work Week