Deskside Support Engineer (Bank) (18-21K)

Swing Consulting Ltd.; Hong Kong; Sur place; HKD 200 880 - 234 360; Plein temps

Avantages offerts par ce poste

10-15 Days Annual Leave

5-day Work Week

Résumé du poste

A technology consulting firm in Hong Kong seeks a Deskside Support Engineer for banking systems. You will provide technical support for hardware and software, assist in troubleshooting issues, and install desktop applications. Ideal candidates should have a higher diploma and at least a year of end-user support experience. Strong communication and customer service skills are essential. The position offers 18-21K HKD and standard benefits including annual leave and a 5-day work week.

Qualifications

• At least 1 year of experience in end user support.
• Ability to troubleshoot IT-related issues.
• Skills in documentation and communication.

Responsabilités

• Provide technical support for hardware and software issues.
• Install and configure desktop operating systems and applications.
• Respond to service requests and ad-hoc issues promptly.

Connaissances

Technical support

Troubleshooting skills

Good customer service

Communication skills

Formation

Higher Diploma in Computer or related discipline

Outils

MS Windows

O365

Office

Outlook

Description du poste

SW8660 |11 Jun 2024 Deskside Support Engineer (Bank) (18-21K)

• Provide technical support and troubleshooting to end user on both hardware, software, and other related computer services.
• Provide technical support for internal users on: Desktop Software, MS Windows, O365, Office, Outlook.
• Assist in development and implementation of IT guidelines and procedures.
• Install, configure, and maintain desktop operating systems, software applications, and peripheral devices.
• Troubleshoot I.T related issues and report to line manager or supervisor on the issues.
• Responding in a timely manner to ad-hoc issues and service requests.

• Higher Diploma in Computer or related discipline.
• Experience on end user support with at least 1 years’ experience.
• Good attitude, Good customer service, Well communication and documentation skill.
• 18-21K
• 10-15 Days Annual Leave
• 5-day Work Week