Deskside Support Engineer (Bank) (18-21K)

Swing Consulting Ltd.; Hong Kong; On-site; HKD 200,880 - 234,360; Full time

Benefits offered by this job

10-15 Days Annual Leave

5-day Work Week

Job summary

A technology consulting firm in Hong Kong seeks a Deskside Support Engineer for banking systems. You will provide technical support for hardware and software, assist in troubleshooting issues, and install desktop applications. Ideal candidates should have a higher diploma and at least a year of end-user support experience. Strong communication and customer service skills are essential. The position offers 18-21K HKD and standard benefits including annual leave and a 5-day work week.

Qualifications

• At least 1 year of experience in end user support.
• Ability to troubleshoot IT-related issues.
• Skills in documentation and communication.

Responsibilities

• Provide technical support for hardware and software issues.
• Install and configure desktop operating systems and applications.
• Respond to service requests and ad-hoc issues promptly.

Skills

Technical support

Troubleshooting skills

Good customer service

Communication skills

Education

Higher Diploma in Computer or related discipline

Tools

MS Windows

O365

Office

Outlook

Job description

SW8660 |11 Jun 2024 Deskside Support Engineer (Bank) (18-21K)

• Provide technical support and troubleshooting to end user on both hardware, software, and other related computer services.
• Provide technical support for internal users on: Desktop Software, MS Windows, O365, Office, Outlook.
• Assist in development and implementation of IT guidelines and procedures.
• Install, configure, and maintain desktop operating systems, software applications, and peripheral devices.
• Troubleshoot I.T related issues and report to line manager or supervisor on the issues.
• Responding in a timely manner to ad-hoc issues and service requests.

• Higher Diploma in Computer or related discipline.
• Experience on end user support with at least 1 years’ experience.
• Good attitude, Good customer service, Well communication and documentation skill.
• 18-21K
• 10-15 Days Annual Leave
• 5-day Work Week