Senior Deskside Support Engineer/ Team Leader (28-35k)

Swing Consulting Ltd.; Hong Kong; On-site; HKD 312,480 - 390,600; Full time

Benefits offered by this job

Friendly and Energetic Working Environment

5-day Work Week

10-16 Days Annual Leave

Job summary

An IT consulting firm in Hong Kong is looking for a Technical Support Specialist with at least 5 years of experience in IT support. Responsibilities include providing technical support on desktop software and troubleshooting IT issues. Candidates should have a solid background in helpdesk support and effective communication skills. The role offers a friendly work environment with a competitive salary package. Ideal for those with experience in the banking or financial services industry.

Qualifications

• At least 5 years working experience in an IT related field.
• Solid helpdesk or deskside support background.
• Experience in banking or financial services industry is an advantage.

Responsibilities

• Provide technical support for internal users on desktop software.
• Troubleshoot IT related issues and lead a small team.
• Identify, investigate, and solve problems or incidents.

Skills

Technical support experience

Communication skills

Problem-solving

Team leadership

Education

Degree holder or above

Tools

Windows 7

Windows 10

Apple OSX

Android

iOS

Job description

Job Description

SW8722 | 19 Nov 2024

Responsibilities

• Provide technical support for internal users on: Desktop Software, MS Windows, Office, Outlook.
• Support tablets or smartphones, conference room AV equipment or video conference tools.
• Provide Install, Move and Change of deskside services to end users.
• Identify, investigate, and solve problems or incidents in accordance with established procedures, practices, and service pledges.
• Communicate effectively with end users and other support parties.
• Troubleshoot IT related issues and lead a small team.

Qualifications

• Degree holder or above.
• At least 5 years working experience in an IT related field with a solid helpdesk or deskside support background.
• Knowledge in PC/Mobile/Tablet/iPad support.
• Knowledge of Windows 7, 10, Apple OSX, Android and iOS based applications.
• Solid experience in providing IT deskside support is preferable.
• Good communication and interpersonal skills.
• Experience in banking or financial services industry is an advantage/preferred.
• Able to work independently.
• Able to work overtime when necessary.
• Shift allowance will be provided when required to shift duty on.
• 28-35K Salary
• 10-16 Days Annual Leave
• 5-day Work Week
• Friendly and Energetic Working Environment

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