Deskside Support Engineer (16-22k)

Swing Consulting Ltd.; Hong Kong; On-site; HKD 178,560 - 245,520; Full time

Benefits offered by this job

10-15 Days Annual Leave

5-day Work Week

Friendly and Energetic Working Environment

Job summary

A leading consulting firm in Hong Kong is looking for a Deskside Support Engineer to provide technical support to internal users on various software and equipment. The ideal candidate will have a Higher Diploma in Computer or a related field, with at least one year of user support experience. This role involves troubleshooting I.T issues and effective communication with users. The position offers a salary range of 16-22K, a friendly work environment, and annual leave.

Qualifications

• At least 1 year of experience in end user support.
• Good attitude and customer service skills.
• Strong communication and documentation skills.

Responsibilities

• Provide technical support for internal users on desktop software and OS.
• Handle escalation and complaints in end user support.
• Troubleshoot I.T related issues and communicate with support parties.

Skills

Desktop Software Support

MS Windows

O365

Customer Service

Education

Higher Diploma in Computer or related discipline

Job description

SW8728 |10 Dec 2024 Deskside Support Engineer (16-22k)

• Provide technical support for internal users on: Desktop Software, MS Windows, O365, Office, Outlook.
• Skills on supporting conference room’s AV equipment or video conference tools.
• Communicate effectively with end users and other support parties.
• Escalation / Complaint handling under the general End User Support cases.
• Provide Install, Maintenance, Move and Change of deskside services to end users.
• Managed server infrastructure and others resources.
• Communicate effectively with end users and other support parties.
• Troubleshoot I.T related issues and report to line manager or supervisor on the issues.

• Higher Diploma in Computer or related discipline.
• Experience on end user support with at least 1 years’ experience.
• Good attitude, Good customer service, Well communication and documentation skill.
• 16-22K
• 10-15 Days Annual Leave
• 5-day Work Week
• Friendly and Energetic Working Environment