Lead Bell Captain - Guest Experience & Concierge

Leadingnation; Sai Kung; On-site; HKD 201,000 - 312,000; Full time

Job summary

IHG Hotels & Resorts in Sai Kung, Hong Kong, seeks a Bell Captain to coordinate guest requests and inquiries to ensure complete guest satisfaction. The role emphasizes leadership, service, and brand standards within a busy hotel environment.

The candidate should have 5+ years in a similar role with 2+ years in supervision, English/Mandarin/Cantonese, and strong hospitality knowledge. A customer-focused, proactive team player is essential.

Qualifications

• Minimum 5 years in a similar role with at least 2 years of supervisory experience.
• Certificate or above in Hospitality or relevant discipline.
• Proficiency in English, Mandarin and Cantonese.
• Good command of computer operating systems or basic IT literacy.
• Excellent customer service and teamwork orientation.

Responsibilities

• Assist Chief Concierge to maintain a smooth operation and ensure reports are accurate and up to date.
• Monitor daily performance and provide proper training to subordinates.
• Handle guest inquiries tactfully, efficiently and in line with hotel policies and procedures.
• Actively promote the hotel services, facilities and standards and uphold its image.

Skills

Customer service

Supervisory experience

Multilingual: English/Mandarin/Canton/

Hospitality knowledge

Computer literacy

Education

Hospitality certificate or higher

Tools

Computer basics

Job description

IHG Hotels & Resorts in Sai Kung, Hong Kong, seeks a Bell Captain to coordinate guest requests and inquiries to ensure complete guest satisfaction. The role emphasizes leadership, service, and brand standards within a busy hotel environment.

The candidate should have 5+ years in a similar role with 2+ years in supervision, English/Mandarin/Cantonese, and strong hospitality knowledge. A customer-focused, proactive team player is essential.