Senior Concierge & Guest Experience Leader

Hyatt Centric Victoria Harbour Hong Kong; Hong Kong; On-site; HKD 301,000 - 536,000; Full time

Job summary

Hyatt Centric Victoria Harbour Hong Kong is seeking a capable Senior Concierge Team Leader to assist in leading Concierge, Bell and Transportation Services operations, delivering personalized luxury guest experiences and service excellence.

You will coach and train colleagues, maintain knowledge of local attractions and partners, and build strong relationships to ensure world-class service in a fast-paced luxury hotel environment.

Qualifications

• Diploma, Higher Diploma or Degree in Hospitality Management, Tourism Management or related disciplines.

Responsibilities

• Assist in leading Concierge, Bell and Transportation Services operations.

Skills

Leadership

Guest relations

Coaching

Communication

Multilingual

People management

Education

Hospitality Management Diploma

Hospitality degree

Tools

MS Office

Property Management System

Job description

Hyatt Centric Victoria Harbour Hong Kong is seeking a capable Senior Concierge Team Leader to assist in leading Concierge, Bell and Transportation Services operations, delivering personalized luxury guest experiences and service excellence.

You will coach and train colleagues, maintain knowledge of local attractions and partners, and build strong relationships to ensure world-class service in a fast-paced luxury hotel environment.