Guest Experience Bell: Memorable Stays & Complimentary Perks

Swire Hotels; Hong Kong; On-site; HKD 201,000 - 335,000; Full time

Benefits offered by this job

Complimentary room nights

Wellness programme

Restaurant & spa discounts

Inclusive dress & style

Job summary

Swire Hotels seeks a Guest Experience Assistant (Bell) at Upper House Hong Kong to elevate the guest journey with a warm, proactive approach. You will assist during check-in, provide facility information, and ensure smooth luggage handling, contributing to memorable stays.

The role requires strong interpersonal skills and a hospitality mindset, with diploma or higher preferred and hotel experience advantageous. Join a team that values creativity, feedback, and guest-centric service.

Qualifications

• Diploma or above in hospitality or related training preferred.
• Excellent interpersonal and communication skills are essential.
• Experience in hotel operations is advantageous.
• Hospitality training is valued to deliver guest satisfaction.

Responsibilities

• Support the Guest Experience team during check-in and guest inquiries.
• Provide information about hotel facilities and services to guests.
• Coordinate luggage arrival/storage to keep the workspace tidy.
• Communicate important guest experience matters to managers via the e-log book.
• Perform related duties and special projects as assigned.

Skills

Interpersonal skills

Outgoing personality

Willingness to learn

Education

Diploma or higher in Hospitality

Job description

Swire Hotels seeks a Guest Experience Assistant (Bell) at Upper House Hong Kong to elevate the guest journey with a warm, proactive approach. You will assist during check-in, provide facility information, and ensure smooth luggage handling, contributing to memorable stays.

The role requires strong interpersonal skills and a hospitality mindset, with diploma or higher preferred and hotel experience advantageous. Join a team that values creativity, feedback, and guest-centric service.