Cafe Captain: Lead Exceptional Guest Service

Island Shangri-La, Hong Kong; Hong Kong; On-site; HKD 201,000 - 312,000; Full time

Benefits offered by this job

Competitive benefits

Recognition programs

Stay/travel perks

Job summary

Island Shangri-La, Hong Kong seeks a Captain - Cafe TOO to deliver exceptional dining experiences with timely, courteous and professional service in a luxury hotel setting.

The role requires at least 3 years in the hotel or F&B service industry, strong leadership and outstanding communication in English and Chinese; you will uphold restaurant standards, ensure cleanliness, gather guest feedback and support management in daily operations.

Qualifications

• At least 3 years of relevant experience in the Hotel or F&B Service Industry.

Responsibilities

• Deliver high-quality service to guests and ensure their satisfaction throughout the dining experience.
• Ensure smooth operation of the assigned work section and uphold restaurant standards.
• Maintain cleanliness and readiness of the section before and after service according to Hotel standard.
• Gather guest feedback for continuous improvement of service.
• Perform any other duties as assigned by Management.

Skills

Leadership

Interpersonal skills

Problem-solving

Customer-oriented

Team player

English proficiency

Chinese proficiency

Job description

Island Shangri-La, Hong Kong seeks a Captain - Cafe TOO to deliver exceptional dining experiences with timely, courteous and professional service in a luxury hotel setting.

The role requires at least 3 years in the hotel or F&B service industry, strong leadership and outstanding communication in English and Chinese; you will uphold restaurant standards, ensure cleanliness, gather guest feedback and support management in daily operations.