Senior Guest Services Lead — Shift Roles | 17 PH

Hysan Development Company Limited; Hong Kong; On-site; HKD 201,000 - 290,000; Full time

Benefits offered by this job

17 public holidays per year

Job summary

A prominent real estate firm located in Hong Kong is seeking a Sr Guest Services Officer to lead the customer service team in providing exceptional service to shoppers. The ideal candidate will have at least 5 years of relevant experience, including supervisory roles, and be fluent in English and Cantonese. Responsibilities include overseeing the Concierge Counter operations, handling customer feedback, and training staff. An attractive remuneration package will be offered.

Qualifications

• Minimum 5 years customer service experience, ideally in hospitality or retail.
• 2 years in a supervisory role.
• Willingness to work on shifts.

Responsibilities

• Lead the customer service team and ensure smooth operations.
• Handle customer complaints and feedback.
• Train and motivate subordinates for effective service delivery.
• Support marketing activities and enhance tenant relations.

Skills

Customer service

Negotiation

Leadership

Interpersonal skills

Communication

Organization skills

Fluency in English

Fluency in Cantonese

Proficiency in MS Office

Education

Diploma

Job description

A prominent real estate firm located in Hong Kong is seeking a Sr Guest Services Officer to lead the customer service team in providing exceptional service to shoppers. The ideal candidate will have at least 5 years of relevant experience, including supervisory roles, and be fluent in English and Cantonese. Responsibilities include overseeing the Concierge Counter operations, handling customer feedback, and training staff. An attractive remuneration package will be offered.