Key Account Service Lead (Public Sector) - IC

Classy Wheeler Limited; Hong Kong; On-site; HKD 1,000,000 - 1,300,000; Full time

Job summary

A regional IT services provider in Hong Kong is seeking a Key Account Service Lead focused on the public sector. This role involves initiating executive relationships, managing strategic deals, and ensuring high client satisfaction. The ideal candidate will have over 15 years of experience in IT consulting, with significant public sector exposure. Responsibilities include overseeing delivery to clients, promoting the brand, and leveraging consulting skills to create value-driven solutions. Strong communication and sales acumen are essential for success in this dynamic role.

Qualifications

• 15 years or more in IT or ICT Consulting industry with 8 years or more experiences with public sector focus.
• Strong ability to architect values to clients.
• Good communication skills.

Responsibilities

• Originate relationships and pursue strategic deals in the HK Public Sector.
• Promote and build brand in public sector via market development events.
• Achieve high client satisfaction score through close engagement.

Skills

Sales acumen

Strong communication skills

Stakeholder management

Passion for new technologies

Education

Degree in Electrical/Electronic Engineering/Computer Science or related Discipline

MBA

Job description

Key Account Service Lead (Public Sector) - IC

Client Description

Regional IT services and solutions provider

Job Description

Responsibilities

• As an executive responsible for originating executive relationship and pursuit strategic deals in HK Public Sector
• Work with HK leadership team in shaping and organizing the required effort to support relationship development and opportunity pursuits.
• Connect with Client Services Unit (CSU) and capability groups (e.g. Digital, Business Application Services, Communication Engineering, Enterprise Data Management Services, etc) and other 3rd parties (e.g. hw/sw vendors, VA/AI/chatbot players etc) to bring in new ideas and solutions to address client business needs.
• Promote and build brand in public sector via external market development events.
• Drive new annual revenue with good profit margin from public sector.
• Act as a strategic partner to clients and be responsible for achieving high client satisfaction score through a deep understanding of business needs via close client engagement and interaction
• Responsible for developing a point of view or thought leadership once a year to strengthen brand position in the market place
• Act as a consultant to clients and be Responsible for achieving high client satisfaction score through a deep understanding of business needs via close client engagement and interaction
• Leverage on consulting skills and expertise in technology and unique knowledge to ideate, create and generate values to clients which will create and lead to strategic opportunity.
• Leverage on consulting skills to manage and align different client stakeholders, who often have different set of concerns, to lead to a concrete sales origination
• Together with the delivery leadership, oversee the successful delivery of sold projects and satisfaction of clients
• Managing and collaborating with different Line of Businesses to sell and deliver differentiated services to clients

Job Requirements

• Degree in Electrical/Electronic Engineering/Computer Science or a related Discipline. MBA preferable.
• 15 years or more in IT or ICT Consulting industry with 8 years or more experiences with public sector focus.
• Strong ability to architect values to clients.
• Good sales acumen.
• Good communication skills.
• Understand and ability to apply social styles technique to manage stakeholders.
• Passionate in new technologies
• Initiative, customer-focused, independent and able to work under pressure.