Client Service Lead (Communications, Media & Technology Sector) - IC

Classy Wheeler Limited; Hong Kong; On-site; HKD 800,000 - 1,000,000; Full time

Job summary

A regional IT services provider in Hong Kong is seeking a Client Service Lead to drive strategic relationships within the Communications, Media & Technology sector. The role involves managing key client interactions to achieve high satisfaction scores and promoting brand development in the public sector. The ideal candidate will possess extensive experience in IT or ICT consulting, strong sales acumen, and a degree in a relevant field. This position offers a dynamic environment focusing on innovative technology solutions.

Qualifications

• 15+ years in IT or ICT Consulting industry with 8+ years focused on Communications, Media & Technology.
• Ability to architect value to clients and a strong sales acumen.
• Understanding of social styles techniques to manage stakeholders.

Responsibilities

• Originate relationships and pursue strategic deals in the HK Enterprise sector.
• Drive new annual revenue with good profit margin from the public sector.
• Build brand via external market development events.
• Develop a point of view annually to strengthen brand position.

Skills

Sales acumen

Communication skills

Stakeholder management

Customer-focused

Ability to adapt to new technologies

Education

Degree in Electrical/Electronic Engineering/Computer Science or related discipline

MBA preferable

Job description

Client Service Lead (Communications, Media & Technology Sector) - IC

Client Description

Regional IT services and solutions provider

Job Description

• As an executive responsible for originating executive relationship and pursuit strategic deals in HK Enterprise sector - with focus on Communications, Media & Technology industry.
• Work with HK leadership team in shaping and organizing the required effort to support relationship development and opportunity pursuits.
• Connect with head office Client Services Unit (CSU) and capability groups (e.g. Digital, Business Application Services, Communication Engineering, Enterprise Data Management Services, etc) and other 3rd parties (e.g. hardware / software vendors, VA/AI/chatbot players etc) to bring in new ideas and solutions to address client business needs.
• Promote and build brand in public sector via external market development events.
• Drive new annual revenue with good profit margin from public sector.
• Act as a strategic partner to clients and be responsible for achieving high client satisfaction score through a deep understanding of business needs via close client engagement and interaction.
• Responsible for developing a point of view or thought leadership once a year to strengthen brand position in the market place.
• Act as a consultant to clients and be Responsible for achieving high client satisfaction score through a deep understanding of business needs via close client engagement and interaction.

Job Requirements

• Degree in Electrical/Electronic Engineering/Computer Science or a related Discipline. MBA preferable.
• 15 years or more in IT or ICT Consulting industry with 8 years or more experiences with Communications, Media & Technology focus.
• Strong ability to architect values to clients.
• Good sales acumen.
• Good communication skills.
• Understand and ability to apply social styles technique to manage stakeholders.
• Passionate in new technologies.
• Initiative, customer-focused, independent and able to work under pressure.