Key Account Manager (Govt & Public Sector)

hkmci-people; Hong Kong; On-site; HKD 420,000 - 650,000; Full time

Benefits offered by this job

Competitive base salary

Performance-based commission

Access to training programs

Opportunities with government projects

Flexible work culture

Birthday leave

BYOD subsidy

Company medical scheme

Job summary

Master Concept, a technology advisor and CSP in Asia-Pacific, seeks an Account Manager to develop engagement with the Hong Kong Public Sector. You will manage key government clients, drive solution selling and ensure long-term satisfaction.

The role requires 3–5 years in B2B sales/account management, with knowledge of procurement cycles and RFPs. Cantonese and English fluency are essential; Mandarin is a plus. Hybrid work culture and strong commission opportunities are offered.

Qualifications

• 3–5 years of experience in B2B sales or account management, ideally with public sector exposure
• Understanding of government procurement cycles, RFPs, and vendor engagement in HK
• Experience in IT solution selling: cloud, system integration or cybersecurity
• Strong communication and interpersonal skills for stakeholders and clients
• Fluent in Cantonese and English; Mandarin is a plus

Responsibilities

• Develop and manage long-term relationships with assigned key accounts
• Identify client needs and deliver tailored solutions with the help of the technical team
• Drive revenue growth by spotting upsell and cross-sell opportunities
• Serve as main contact for customer concerns ensuring high satisfaction
• Collaborate with pre-sales, marketing, and technical teams for seamless delivery
• Stay updated on industry trends, cloud tech and competitors
• Prepare regular reports on account status and forecast sales performance

Skills

B2B sales

Account management

Public sector experience

Government procurement

RFPs

IT solution selling

Cloud computing

System integration

Cybersecurity

Communication skills

Cantonese

English

Mandarin (optional)

Education

Bachelor's degree in Business/IT

Job description

About Master Concept

Master Concept is an esteemed technology advisor and Cloud Service Provider (CSP) base in Asia-Pacific, helping organisations embrace digital transformation through cloud, data, security, and collaboration solutions. As a trusted partner of global tech leaders such as Google, Alicloud, Tencent, Cloudflare, Okta and more, we deliver end-to-end implementation and ongoing support tailored to our clients’ needs.

We are now looking for a dynamic and experienced Account Manager to develop our engagement with the Hong Kong Public Sector.

Your Role: Key Account Manager – Public Sector

We are seeking a driven and client-focused Account Manager to join our dynamic sales team. You will be the face of Master Concept for key clients, ensuring long-term success and satisfaction through strategic relationship management and solution selling. The key accounts assigned will be within the public sector of Hong Kong (e.g. Government Departments, Higher Education, NGOs).

Responsibilities

• Develop and manage long-term relationships with assigned key accounts
• Identify client needs and deliver tailored solutions with the help of our technical team
• Drive revenue growth by identifying upsell and cross-sell opportunities
• Act as the main point of contact for customer concerns, ensuring high levels of client satisfaction
• Collaborate with internal teams (pre-sales, marketing, technical consultants) to deliver seamless client experiences
• Stay updated on industry trends, cloud technologies, and competitors
• Prepare regular reports on account status and forecast sales performance

Requirements

• Minimum 3–5 years of experience in B2B sales or account management, preferably with exposure to the public sector or government clients
• Strong understanding of government procurement cycles, RFPs, and vendor engagement processes in Hong Kong will have advantage
• Experience in IT solution selling, especially in cloud computing, system integration, or cybersecurity
• Strong communication and interpersonal skills, with the ability to build relationships with clients and internal stakeholders.
• Fluent in Cantonese and English (both written and spoken); Mandarin is a plus
• Bachelor's degree in Business, Information Technology, or a related field is preferred

Our Culture

• Hybrid working culture, hierarchy-free
• Culturally savvy environment with open seating, breakout, game, gym areas and free coffee
• Dress code: Smart casual (we don’t wear ties)
• Highly collaborative, self-disciplined and work on calendars
• Work-life balance
• Pets and kids friendly

What We Offer

• Competitive base salary + performance-based commission
• Access to training and certification programs with top-tier tech vendors
• Opportunities to work on high-impact digital transformation projects for the government
• Flexible work culture
• Young, energetic, and innovative team environment
• Career development in a fast-growing, regional tech company
• Company medical scheme
• Birthday leave
• Bring your own device subsidy