Junior Desktop Support Engineer

Swing Consulting Ltd.; Hong Kong; On-site; HKD 167,400 - 223,200; Full time

Job summary

An IT consulting firm in Hong Kong is searching for a Junior Desktop Support Engineer. The successful candidate will provide technical support for internal users regarding desktop hardware, software, networking, and Microsoft products. Responsibilities include incident management, device configuration, and maintaining inventory records. Candidates should have a diploma in Computer Science, at least one year of IT support experience, and strong communication skills in both Chinese and English.

Qualifications

• At least 1 year of IT support experience.
• Good working knowledge of Microsoft Windows configuration and desktop administration.
• Willing to listen and learn; hardworking and a team player.

Responsibilities

• Provide technical support for internal users on desktop hardware and software.
• Setup and configure desktop or networking devices.
• Record and manage all incidents and requests in a ticket-tracking system.

Skills

Technical support for desktop hardware

MS Windows

Microsoft Office suite

Networking

Good communication skills

Education

Diploma or above in Computer Science or related discipline

Job description

SW8952 |24 Mar 2026 Junior Desktop Support Engineer

• Provide technical support for internal users on: Desktop hardware, Software, MS Windows, Office, Outlook and networking.
• Setup and configure desktop or networking devices and provide technical support.
• Skills on supporting tablet or smartphones, conference room's AV equipments or video conference tools.
• Record and manage all incidents and requests in ticket-tracking system.
• Provide 1st tier support ad hoc projects and other IT members.
• Maintain the IT inventory record and perform inventory check.

• Diploma or above in Computer Science or related discipline.
• At least 1 years of IT support experience.
• Good working knowledge and IT experience supporting Microsoft Windows configuration, desktop administration, Microsoft Office suite.
• Willing to listen and learn, hardworking, team player, under working pressure.
• Good oral and written communication skills in both Chinese and English.