Deskside IT Support Technician — Entry Level

Swing Consulting Ltd.; Hong Kong; On-site; HKD 167,400 - 223,200; Full time

Job summary

An IT consulting company in Hong Kong is seeking a Junior Deskside Support professional. This position involves providing deskside and helpdesk services, troubleshooting hardware and software issues, and assisting the IT manager with projects. Candidates should have a diploma in Computer Science or a related field, along with one year of IT customer service experience. Strong communication skills and a good command of Chinese and English are essential for success in this role.

Qualifications

• One year working experience in customer service area in IT field is preferable.
• Prior experience in providing technical support to clients.
• Good command of spoken and written Chinese and English.

Responsibilities

• Provide deskside or helpdesk service, hardware and software installation.
• Coordinate with internal and external parties.
• Troubleshooting hardware and software issues.
• Assist IT manager to manage specific tasks in projects and IT services.

Skills

Customer-oriented

Troubleshooting

Communication skills

Interpersonal skills

Ability to work under pressure

Education

HKDSE, Diploma holder in Computer Science or related discipline

Tools

Windows

Office 365

Microsoft applications

Job description

SW8529 |18 Jul 2023 Junior Deskside Support

• Provide deskside or helpdesk service, hardware and software installation.
• Coordinate with internal and external parties.
• Troubleshooting hardware and software issues.
• Assist IT manager to manage specific tasks in projects and IT services.

• HKDSE, Diploma holder in Computer Science or related discipline.
• One year working experience in customer service area in IT field is preferable.
• Prior experience in providing technical support to clients.
• Knowledge on Windows, Office 365, other Microsoft applications.
• Customer-oriented with good troubleshooting, communication and interpersonal skills.
• Proactive and able to work under pressure.
• Good command of spoken and written Chinese and English.