Helpdesk Engineer / Technical Support

Swing Consulting Ltd.; Hong Kong; On-site; HKD 167,400 - 223,200; Full time

Job summary

A technology consulting firm in Hong Kong is looking for a Helpdesk Engineer to provide technical support and troubleshooting for users across IT systems. Responsibilities include supporting hardware, software, and network issues, as well as assisting in the management of IT assets and systems. Candidates should possess a diploma in Computer Science and effective communication skills in both Chinese and English. This is an excellent opportunity for recent graduates as well.

Qualifications

• 0-2 years support experience in the IT industry, fresh graduates will also be considered.
• Good command of spoken and written Chinese and English.

Responsibilities

• Provide helpdesk support to users and troubleshoot issues on all IT aspects.
• Facilitate the enhancement and maintenance of internal systems and related hardware.
• Conduct tracking for resources and assets to ensure smooth IT operations.
• Procure and maintain IT asset and software licensing inventory.
• Assist IT manager with specific tasks in projects and IT services.

Skills

Helpdesk support

Troubleshooting

Technical support

Communication in Chinese

Communication in English

Education

Diploma in Computer Science or related discipline

Job description

SW8348 |03 Aug 2022 Helpdesk Engineer / Technical Support

• Provide helpdesk support to users and troubleshoot issues on all IT aspects including hardware, software and system network
• Provide first line technical support for IT issues or ad-hoc IT-related tasks during and beyond office hours
• Facilitating the enhancement and maintenance of internal systems and related hardware/equipment, including UAT, supporting, troubleshooting and evaluation
• Conduct tracking for resources and assets to ensure smooth IT operations
• Procure & Maintain IT asset and software licensing inventory
• Assist IT manager to manage specific tasks in projects and IT services

• Diploma in Computer Science or related discipline
• 0-2 years support experience in IT industry, Fresh Grad will also be considered
• Good command of spoken and written Chinese and English