Deskside IT Support Engineer - Bilingual End-User Pro

Swing Consulting Ltd.; Hong Kong; On-site; HKD 200,880 - 279,000; Full time

Benefits offered by this job

10-20 Days Annual Leave

5-day Work Week

Medical Plan

Friendly and Energetic Working Environment

Job summary

A consulting company in Hong Kong is seeking a Deskside Support Engineer to provide technical support to internal users. The role requires strong communication skills and fluency in Chinese and English, with at least a year of end user support experience. You will troubleshoot IT issues, support AV equipment, and handle escalations. The offered salary is between 18,000 and 25,000 HKD depending on experience, with 10-20 days of annual leave and a friendly working environment.

Qualifications

• At least 1 year of experience in end user support.
• Fluency in Chinese, English, and Mandarin is essential.

Responsibilities

• Provide technical support for internal users.
• Support conference room AV equipment.
• Handle escalations and complaints.
• Troubleshoot IT-related issues.

Skills

Technical support

Communication skills

Independence

Troubleshooting

AV equipment support

Job description

SW8631 |25 Mar 2024 Deskside Support Engineer (18-25K)

• Provide technical support for internal users on: Desktop Software, MS Windows, O365, Office, Outlook.
• Skills on supporting conference room’s AV equipment or video conference tools.
• Communicate effectively with end users and other support parties.
• Escalation / Complaint handling under the general End User Support cases
• Able to be working independence.
• Provide Install, Maintenance, Move and Change of deskside services to end users.
• Communicate effectively with end users and other support parties.
• Troubleshoot I.T related issues and report to line manager or supervisor on the issues.

• Experience on end user support with at least 1 year experience.
• Strong communication and interpersonal skills to effectively collaborate with cross-functional teams.
• Fluency in Chinese English and Mandarin (spoken and written) essential.
• 18-25K Depends on Experience
• 10-20 Days Annual Leave
• 5-day Work Week
• Medical Plan
• Friendly and Energetic Working Environment