IT Support / Proximity Engineer (Contract)

ServiceOne Limited; Hong Kong; On-site; HKD 167,000 - 290,000; Full time

Benefits offered by this job

Banking holidays

Medical insurance

Job summary

ServiceOne Limited is seeking an IT Support / Proximity Engineer (Contract) to maintain essential IT operations in Hong Kong across OS, security tools, servers and email systems. You will investigate incidents, ensure system availability, and coordinate with multiple stakeholders to resolve issues per SLA.

Candidates should have at least 2 years in IT Support, hands-on end-user support, strong initiative, and fluent English, Cantonese and Mandarin.

Qualifications

• Min. 2 years of IT Support experience.
• Hands-on end-user support experience.
• Good communication skills and proactive approach.
• Good command of English, Cantonese and Mandarin.

Responsibilities

• Maintain essential IT operations including operating systems, security tools, applications, servers, email systems, laptops, desktops, software and hardware.
• Investigate and troubleshoot incidents to ensure availability during daily operations.
• Collaborate with different parties to address IT issues according to SLA.
• Document SOPs and share knowledge with South Asia region teammates.
• Communicate with users to minimize service disruption and manage open tickets.

Skills

IT Support

End-User Support

Communication

ITIL

Job description

IT Support / Proximity Engineer (Contract)

ServiceOne Limited is one of the largest Information Technology (IT) consulting and managed services provider in the region. The company was founded in 1999 and is headquartered in Hong Kong with strong foothold in China and business coverage in Asia Pacific region. Our clients are government departments, non-government organizations, education institutes, multinational corporations, small and medium companies across various industries. Our services provide Consulting and Application Management Services, Digitalization of Workflow Management, Outsource Managed Services, Hardware & Software Maintenance, Project Management, Product Life Cycle Management, Secondment Services & etc.

We are a member of Expert Systems Holdings Limited (HKEX Stock Code 8319).

To Stay true to ServiceOne’s ongoing mission that is to deliver the highest quality services to all her customers, we invite high-caliber candidate of you to join our company.

For more information, please visit our website atwww.serviceoneasia.com.

Responsibilities

• Maintain essential IT operations, including operating systems, security tools, applications, servers, email systems, laptops, desktops, software, and hardware
• Investigate and troubleshoot the incident, ensure hardware/ software/ server/ infrastructure to ensure availability of systems during daily operation;
• Collaborate with different parties to ensure the IT issues are addressed according to SLA;
• Proper documentations/ SOPs are required to formalize/ develop and share with other teammates across the South Asia region;
• To communicate and coordinate with Users to ensure minimal service disruption in following up ‘Open’ Tickets

Requirements

• Min. 2 years of relevant work experience in IT Support field;
• Hands on experience in end-user support;
• Able to demonstrate initiative and a proactive approach to daily tasks;
• Self-driven and able to work independently with minimum supervision;
• Good communication & interpersonal skills;
• Good knowledge of ITIL disciplines.
• Good command of spoken English, Cantonese and Mandarin

We offer excellent career opportunities, attractive remuneration package and fringe benefits including banking holiday & medical insurance.

(The information provided will be used for employment relatedpurpose only. All information of unsuccessful applicants will be destroyed within six months)

ServiceOne Limited is one of the leading Information Technology (IT) consulting and managed services provider in the Asia Pacific region. Founded in 1999 and headquartered in Hong Kong, we have built a strong presence across China and an extensive service network throughout the APAC region. With a solid regional footprint and a long standing commitment to service excellence, ServiceOne delivers end to end IT solutions that support our clients’ operational growth and digital transformation. Over the years, we have continued to expand our capabilities, evolving with market needs to ensure we provide reliable, scalable, and future ready technology services.

ServiceOne Limited is one of the leading Information Technology (IT) consulting and managed services provider in the Asia Pacific region. Founded in 1999 and headquartered in Hong Kong, we have built a strong presence across China and an extensive service network throughout the APAC region. With a solid regional footprint and a long standing commitment to service excellence, ServiceOne delivers end to end IT solutions that support our clients’ operational growth and digital transformation. Over the years, we have continued to expand our capabilities, evolving with market needs to ensure we provide reliable, scalable, and future ready technology services.