Deskside Support Engineer

Automated Systems (HK) Ltd; Hong Kong; On-site; HKD 180,000 - 260,000; Full time

Job summary

Automated Systems (H.K.) Limited is seeking a dedicated Deskside Support Engineer to deliver onsite end-user support for PCs, notebooks, and mobile devices in Hong Kong. The role includes incident handling, service requests, patch management, and daily desktop operations, with SCCM expertise essential for software deployment, OS image management, and endpoint administration.

Fluent English communication is required; Cantonese is preferred.

Qualifications

• Diploma or higher in IT, CS, IS or related fields.
• Minimum 3 years hands-on experience in Deskside/ Desktop / EUC support.
• Strong troubleshooting and problem-solving abilities.
• Good spoken and written English; Cantonese preferred.

Responsibilities

• Provide onsite and remote technical support for desktops, notebooks and mobile devices.
• Handle incidents, service requests, hardware/software troubleshooting.
• Manage Windows OS patching and software deployment.
• Oversee SCCM activities: create deployment packages and task sequences.
• Maintain asset management records and SOPs.

Skills

Troubleshooting

Customer service mindset

Communication skills

Team collaboration

Independent work

Education

Diploma or above in IT/related

Tools

Microsoft SCCM

Active Directory

Microsoft Intune

Autopilot

Job description

We are seeking a dedicated and customer-oriented Deskside Support Engineer to provide onsite end-user support for PCs, notebooks, and mobile devices. The successful candidate will be responsible for handling incidents, service requests, endpoint patch management, and daily desktop support operations.Solidexperience in Microsoft SCCM (Microsoft Endpoint Configuration Manager) is essential, particularly in software package creation, deployment, OS image management, and endpoint administration.

Key Responsibilities

Provide onsite and remote technical support for:

• Desktop PCs
• Notebooks/Laptops
• Mobile devices (iOS and Android)
• Peripheral equipment (printers, scanners, monitors, docking stations)

Respond to and resolve:

• Incidents and technical issues
• Service requests
• Hardware and software troubleshooting
• User access and configuration requests
• Windows OS support and maintenance
• Patch management and deployment
• Software installation, upgrades, and updates
• Endpoint health monitoring

Manage Microsoft SCCM activities:

• Create and maintain software deployment packages
• Create and manage Task Sequences
• Deploy operating system images
• Troubleshoot SCCM-related issues

Support asset management activities:

• Hardware inventory maintenance
• Asset tracking and documentation
• Maintain support documentation, standard operating procedures (SOPs), and knowledge base articles.

Work closely with infrastructure, network, and application support teams to resolve complex technical issues.

Ensure service delivery meets agreed SLA and KPI targets.

Requirements:

• Diploma or above in Information Technology, Computer Science, Information Systems, or related disciplines.
• Minimum 3 years of hands-on experience in Deskside Support, Desktop Support, End User Computing (EUC), or IT support environments.
• Good troubleshooting and problem-solving abilities.
• Strong customer service mindset and communication skills.
• Ability to work independently and in a team environment.
• Good spoken and written English. Cantonese is preferred.

Technical Skills

• Windows 10 / Windows 11
• Microsoft Office 365
• Active Directory
• Microsoft SCCM
• Software package creation and deployment
• Patch management administration
• Task Sequence configuration

Preferred Qualifications

• Experience with Microsoft Intune and Autopilot.
• Experience supporting enterprise environments with 500+ users.

Unlock job insights

Hirer responsiveness Salary match Number of applicants

Information Technology Services 1,001-5,000 employees

Automated Systems (H.K.) Limited (ASL) has a distinguished and proud reputation of more than 50 years of successful business in Hong Kong.

We have subsidiaries and associates in a number of locations, including Hong Kong, mainland China, Taiwan, Macau, Thailand, Singapore, Malaysia, Europe and the United States.

Since our founding in 1973 and our subsequent public listing on the Stock Exchange of Hong Kong Limited in 1997 under the name of Automated Systems Holdings Limited (“The ASL Group”) (HKEx stock code: 771), we are well recognized as a leading unified technology services partner for organizations of all sizes and across all industries.

Automated Systems (H.K.) Limited (ASL) has a distinguished and proud reputation of more than 50 years of successful business in Hong Kong.

We have subsidiaries and associates in a number of locations, including Hong Kong, mainland China, Taiwan, Macau, Thailand, Singapore, Malaysia, Europe and the United States.

Since our founding in 1973 and our subsequent public listing on the Stock Exchange of Hong Kong Limited in 1997 under the name of Automated Systems Holdings Limited (“The ASL Group”) (HKEx stock code: 771), we are well recognized as a leading unified technology services partner for organizations of all sizes and across all industries.