Technical Services Manager (Network Transformation)

InfoTech Services (Hong Kong) Limited; Hong Kong; On-site; HKD 446,400 - 781,200; Full time

Job summary

A leading technical services provider in Hong Kong is seeking a Technical Services Manager specializing in Network Transformation. The successful candidate will maintain network operations, implement security solutions, and support enterprise network infrastructure. With a requirement for a University degree and at least 8 years of relevant experience, candidates should exhibit strong project management and communication skills, alongside proficiency in various network tools and platforms. This role offers the opportunity to work closely with a prominent bank in a dynamic environment.

Qualifications

• Minimum 8 years of experience in enterprise network support.
• Deep knowledge of firewalls like CheckPoint and Palo Alto.
• Solid experience in cloud infrastructure including AWS and Azure.

Responsibilities

• Maintain network performance, availability, and security.
• Implement network security solutions and collaborate with stakeholders.
• Provide end-user support for network connectivity incidents.

Skills

Network infrastructure operation

IT infrastructure services

Cloud infrastructure support

Security management

Project management skills

Communication skills

Education

University graduate in Computer Science

Tools

CheckPoint/Fortinet firewalls

F5 load balancer

AWS/GCP/Azure

Cisco/Huawei switching

ManageEngine Opmanager

Solarwinds NPM

Job description

Job Title/ Category Technical Services Manager (Network Transformation)

Number Of Vacancy 1

Relevant Field Technical Support

Nature Contract

Contract Period One-year contract

Employer Business bank

Location Base Hong Kong

Work Outside Current Location N/A

Monthly Salary Range HK$ N/A - N/A

Project Nature Handle and maintain the network operation to ensure its proper performance, availability and security, including the installation, configuration, administration, upgrading, patching, relocation and troubleshooting of network infrastructure, devices and related systems.

Implement network infrastructure projects and the deployment of network security solutions; including the collaboration with stakeholders for smooth and timely project delivery.

Duties

• Serve a contract assignment under InfoTech's headcount, full-time seconded to a leading bank;
• Provide IT Network technical services to business units and various IT teams by ensuring system performance and stability;
• Handle and maintain the network operation to ensure its proper performance, availability and security; including the installation, configuration, administration, upgrading, patching, relocation and troubleshooting of network infrastructure, devices and related systems;
• Plan and participate in network infrastructure projects and the deployment of network security solutions; including the collaboration with stakeholders for smooth and timely project delivery;
• Respond to network connectivity incidents and provide end-user support;
• Perform security and event log monitoring and related administrative tasks;
• Develop and maintain documentation and knowledge base on network infrastructure, diagrams, configurations, administration procedures and inventory;
• Handle urgent business requests and network deployment duties timely during normal and non-office hours with company-assigned facilities including phone and laptop;
• Comply with all applicable regulations, rules, codes, guidelines and standards set by regulators and the Bank, and carry out duties with high integrity;
• Adhere to all established risk control guidelines, procedures and measures to identify, assess, report, mitigate and monitor the risks involved in the day-to-day work;
• Perform any other duties as directed by supervisor.

Yrs of Total Post-Quali Exp 8.0

Yrs of Relevant Exp 8.0

Requirements

• University graduate in Computer Science or equivalent;
• Minimum 8 years’ working experience in enterprise/carrier network support covering the following scope:
  • Computer Network infrastructure operation and support role, preferable in the banking and finance sector;
  • Knowledgeable in IT infrastructure and operations services, including but not limited to Cloud Platform, Network and Cybersecurity;
  • Deep knowledge and support experience in CheckPoint / Palo Alto / Fortinet / Hillstone firewalls, F5 network load balancer, preferable with related certification such as CheckPoint CCSA, Fortinet NSE4, or PA PCNSA or above;
  • Solid support experience of cloud infrastructure including AWS, GCP, Azure and Alibaba Cloud, preferable with related certifications such as AWS Certified Solutions Architect-Associate, GCP Associate Cloud Engineer, or Azure Administrator Associate or above;
  • Knowledge and support experience in Cisco/Huawei/H3C routing and switching, preferable with related certification such as CCIE / CCNP / HCIE / HCIP or above;
  • Experience on network monitoring and management system such as ManageEgine Opmanager and Solarwinds NPM;
  • Proficiency in network protocols and technologies, including TCP/IP, LAN/WAN, DHCP, DNS, SDN, VPN.
• Good project management skills with proven experiences in managing IT infrastructure projects;
• Good communication and interpersonal skill;
• Good command of both written and spoken English and Chinese.

Last Update 20 Apr 2026