IT Support Engineer- Banking 35-45k

Michael Page International (HK) Ltd; Hong Kong; On-site; HKD 201,000 - 312,000; Full time

Benefits offered by this job

Benefits package

Exposure to cutting-edge technology

Professional environment

Job summary

Michael Page International (HK) Ltd. seeks an IT Support Engineer to provide onsite IT operations and user support in a fast-paced financial services setting. You will maintain desktop infrastructure and ensure reliable IT services across the business.

The role involves incident handling, vendor supervision, deployment activities, and support for servers, networks, and market data systems such as Bloomberg and MarketMap. English and Cantonese are essential.

Qualifications

• Tertiary education in IT or related fields.
• At least 3 years in a client-facing IT helpdesk environment.
• Strong command of English and Cantonese; Mandarin is an asset.
• Proficiency in Windows desktop environments and basic server concepts.
• Good networking knowledge and a proactive service attitude.

Responsibilities

• Provide IT onsite operations and support to internal users in a fast paced financial business environment.
• Maintain a stable desktop infrastructure and deliver consistent IT services.
• Handle day-to-day events and incidents with proper incident management.
• Supervise local vendors delivering IT support services.
• Execute deployment activities for production and DR environments.
• Support for servers, storage, networking, end-user devices, and market data systems.

Skills

IT support

Client-facing

English Cantonese

Active Directory

Education

Tertiary IT education

Tools

Microsoft Windows 10

MS Server 2008

Active Directory

Bloomberg Terminal

MarketMap

Job description

• Work - Life balance platform.
• A good place to develop your IT support skills.

About Our Client

Our client is a large organization in the financial services industry, renowned for its commitment to innovation and excellence. The company operates in a professional and collaborative environment, offering exciting opportunities in the technology department.

Job Description

• Responsible for providing IT Onsite operations and support to the internal users in a fast paced financial business environment.
• Maintain a stable desktop infrastructure and deliver consistency IT services.
• Responsible for handling day-to-day events and incidents with proper incident management process applied in order to meet the service level defined by IT management.
• Supervise local vendors on delivering IT support services.
• Responsible for executing certain deployment activities to ensure new/changes to applications are carried out in production and DR environments.
• Providing support and administration for: Server & Hub rooms, Physical cabling, Servers Monitoring, Storage, backup and data replication system support, Certain Networks knowledge, End user computing (including desktops, laptops, Blackberry, mobile solutions), 3rd party systems and market data systems like Bloomberg, MarketMap.

The Successful Applicant

• Tertiary education in IT related areas.
• At least 3 years working experience in a client-facing IT helpdesk environment.
• Strong command of both spoken and written English and Cantonese, Mandarin is an asset.
• Proficiency in Microsoft Desktop environment (Windows 10), with basic understanding of MS Server environment (Server 2008) and Active Directory
• Broad understanding of networking protocols and administration
• Personal and Social: Proactive attitude and work ethics, Good interpersonal skills, telephone manners, and service attitude;
• Ability to maintain outstanding service level in time-sensitive situations.
• Ability to train users, resolve problems and handle complaints.

What's on Offer

• Competitive monthly salary and benefits.
• Collaborative and professional work environment in the financial services industry.
• Exposure to cutting-edge technology and innovative projects.

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