IT Support 30-40K

Michael Page International (Hong Kong) Limited; Tung Chung; On-site; HKD 180,000 - 320,000; Full time

Job summary

Michael Page International (Hong Kong) Limited is recruiting for a stable end-user support role with broad IT exposure. The role offers a mix of deskside and application support, onsite and remote assistance for hardware, software, and mobile devices.

We seek a Diploma or Degree holder in IT with 3–5 years’ hands-on experience in Deskside and Application Support, strong troubleshooting skills, and familiarity with SOPs. Cantonese and English fluency is essential, Mandarin an asset.

Qualifications

• 3–5 years of hands-on IT support experience.
• Experience in both Deskside and Application Support.
• Strong troubleshooting for PCs, laptops, peripherals and end-user devices.
• Good understanding of Microsoft 365 and common business systems.
• Familiarity with SOPs, knowledge bases and documented processes.
• Experience with ServiceNow, Jira or Remedy or equivalents.
• ITIL concepts and IT service management knowledge preferred.
• Strong stakeholder management and vendor coordination.
• Leadership experience supervising a small support team.
• Fluent in Cantonese and English; Mandarin is an advantage.

Responsibilities

• Provide onsite and remote end-user support across hardware, software, and mobile devices.
• Troubleshoot and resolve issues related to PCs, laptops, printers, peripherals, and handheld devices.
• Deliver application support following SOPs and support procedures.
• Assist users with system access, configurations, performance issues, and business inquiries.
• Coordinate with infrastructure teams, application owners, vendors, and stakeholders to resolve incidents.
• Support employee onboarding, IT setup, and user account management activities.
• Maintain accurate IT asset inventory and lifecycle records.
• Perform preventive maintenance and contribute to operational documentation and knowledge sharing.
• Assist with system monitoring, software updates, backups, and routine IT administration tasks.
• Ensure compliance with IT security standards, policies and best practices.
• Manage support tickets and ensure timely resolution of end-user requests.
• Lead and coordinate daily support activities and incoming work assignments when required.

Skills

Deskside Support

Application Support

IT Support

Troubleshooting

Stakeholder Management

Vendor Coordination

Leadership

Communication Skills

Problem Solving

Cross-functional Collaboration

Education

Diploma / Degree in Information Technology

Tools

ServiceNow

Jira

Remedy

Microsoft 365

Job description

• Stable end-user support role with broad IT exposure
• Mix of Deskside and Application Support responsibilities

About Our Client

Our client is within the technology and telecoms industry in Hong Kong.

Job Description

• Provide onsite and remote technical support for end-users across hardware, software, and mobile devices
• Troubleshoot and resolve issues related to PCs, laptops, printers, peripherals, and handheld devices
• Deliver application support following established SOPs and support procedures
• Assist users with system access, configurations, performance issues, and business application enquiries
• Coordinate with infrastructure teams, application owners, vendors, and business stakeholders to resolve incidents
• Support employee onboarding, IT setup, and user account management activities
• Maintain accurate IT asset inventory and lifecycle records
• Perform preventive maintenance and contribute to operational documentation and knowledge sharing
• Assist with system monitoring, software updates, backups, and routine IT administration tasks
• Ensure compliance with IT security standards, policies, and operational best practices
• Manage support tickets and ensure timely resolution of end-user requests
• Lead and coordinate daily support activities and incoming work assignments when required

The Successful Applicant

• Diploma or Degree holder in Information Technology, Computer Science, or a related discipline
• 3-5 years or above of hands‑on IT support experience
• Strong experience in both Deskside Support and Application Support environments
• Proven troubleshooting skills for PCs, laptops, peripheral devices, and end‑user computing equipment
• Good understanding of Microsoft 365, Office applications, and common business systems
• Experience supporting users based on SOPs, knowledge bases, and documented processes
• Familiarity with ticketing platforms such as ServiceNow, Jira, Remedy, or equivalent tools
• Knowledge of ITIL concepts and IT service management practices is preferred
• Strong stakeholder management and vendor coordination experience
• Demonstrated leadership experience supervising a small support team or coordinating support workloads
• Customer‑focused mindset with excellent problem‑solving and communication skills
• Fluent in Cantonese and English; Mandarin is an advantage
• Able to work independently while collaborating effectively with cross‑functional teams

What's on Offer

• Competitive salary and benefits package.
• Exposure to both application and infrastructure support functions
• Collaborative team environment with leadership opportunities