Helpdesk Support Engineer (Bank) (18-24K)

Swing Consulting Ltd.; Hong Kong; On-site; HKD 200,880 - 267,840; Full time

Benefits offered by this job

10-15 Days Annual Leave

5-day Work Week

Friendly and Energetic Working Environment

Job summary

A technology consulting firm in Hong Kong is looking for a Helpdesk Support Engineer to provide frontline support via telephone and email. Candidates should have a diploma in IT and at least one year of experience in customer service, preferably in IT. Key responsibilities include coordinating with vendors, troubleshooting user issues, and providing day-to-day PC administration. This role offers a friendly working environment, competitive salary of 18-24K, and additional benefits like annual leave and a 5-day work week.

Qualifications

• Diploma or above in Information Technology or related discipline.
• One year working experience in customer service area in IT field is preferable.
• Prior experience in providing technical support to clients over the phone will be a definite advantage.

Responsibilities

• Coordinating with vendor to deliver PC devices to users and answer user enquiries about computer log-in issues and general inquiries.
• Responding remote project operation support.
• Conduct frontline support via telephone and email to give initial support to users.
• Provide day-to-day PC administration, Office365, Outlook and desktop services.
• Provide problem analysis/fixing, answering hotlines and services request.
• Perform ad hoc IT support duties as assigned.

Skills

Customer-oriented

Good troubleshooting skills

Communication skills

Interpersonal skills

English proficiency

Chinese proficiency (including Mandarin)

Education

Diploma in Information Technology or related discipline

Tools

Windows

Office 365

Job description

SW8653 |30 May 2024 Helpdesk Support Engineer (Bank) (18-24K)

Responsibilities

• Coordinating with vendor to deliver PC devices to users and answer user enquiries about computer log-in issues and general inquiries.
• Responding remote project operation support.
• The primary responsibility is to conduct frontline support via telephone and email and give initial support to users.
• Provide day-to-day PC administration, Office365, Outlook and desktop services.
• Provide problem analysis/fixing, answering hotlines and services request.
• Perform ad hoc IT support duties as assigned.

Qualifications & Benefits

• Diploma or above in Information Technology or related discipline.
• One year working experience in customer service area in IT field is preferable.
• Prior experience in providing technical support to clients over the phone will be a definite advantage.
• Knowledge on Windows, Office 365, other Microsoft applications & account admin.
• Customer-oriented with good troubleshooting, communication, and interpersonal skills.
• Good command of both spoken and written English and Chinese (including Mandarin).
• 18-24K
• 10-15 Days Annual Leave
• 5-day Work Week
• Friendly and Energetic Working Environment