Helpdesk Support Engineer (Banking, 20-25K)

Swing Consulting Ltd.; Hong Kong; On-site; HKD 223,200 - 279,000; Full time

Benefits offered by this job

Friendly and energetic working environment

5-day workweek

Job summary

A technology consulting firm in Hong Kong is seeking a Helpdesk Support Engineer to assist with IT support for users. The role involves solving IT-related inquiries via phone and email, providing support for Windows and mobile devices, and participating in ad-hoc projects. Candidates should have at least one year of support experience, fluency in English and Chinese, and strong communication skills. Salary is between 20-25K, with a 5-day workweek in a friendly environment.

Qualifications

• Immediate availability is highly preferred.
• At least 1 year of relevant support experience.
• Good command of both spoken and written English & Chinese.
• Strong communication skills with customers.

Responsibilities

• Receive and solve IT related inquiries from users through phone and email.
• Provide support in Windows, mobile devices, and hardware/software maintenance.
• Assist in ad-hoc projects as assigned.

Skills

IT support experience

Communication skills

Windows support

Mobile device support

Job description

Helpdesk Support Engineer (Banking, 20-25K)

Responsibilities

• Receive and solve IT related inquiries from users through phone and email.
• Provide support in Windows, mobile devices, and hardware/software maintenance.
• Assist in ad‑hoc projects as assigned.

Qualifications

• Immediate availability is highly preferred.
• At least 1 year of relevant support experience.
• Good command of both spoken and written English & Chinese.
• Working knowledge of IT support operations.
• Strong communication skills with customers.
• Salary range 20-25K based on experience.
• 5‑day workweek.
• Banking finance exposure.
• Friendly and energetic working environment.