Helpdesk Support Engineer (Bank) (16-20K)

Swing Consulting Ltd.; Hong Kong; On-site; HKD 178,560 - 223,200; Full time

Benefits offered by this job

Annual Leave: 10-15 Days

5-day Work Week

Friendly and Energetic Working Environment

Job summary

A technology consulting firm based in Hong Kong is seeking a dedicated IT Support Representative to provide frontline support via phone and email. Candidates should possess a diploma and have at least one year of customer service experience in the IT field. Key skills include troubleshooting and strong communication abilities in both English and Chinese. The role offers a compensation range of 16-20K, along with 10-15 days of annual leave in a friendly and energetic working environment.

Qualifications

• One year working experience in customer service area in IT field is preferable.
• Prior experience in providing technical support to clients over the phone will be a definite advantage.

Responsibilities

• Conduct frontline support needs via telephone and email.
• Provide initial support to users.
• Fulfill all contract scope and manage overcharges.
• Perform problem analysis/fixing, answering hotlines and service requests.
• Administer day-to-day PC and Office365 services.

Skills

Customer-oriented

Good troubleshooting skills

Communication skills

Interpersonal skills

English (spoken and written)

Chinese (including Mandarin) (spoken and written)

Education

Diploma or above

Job description

SW8685 |09 Aug 2024

Responsibilities

• The primary responsibility is to conduct frontline support needs via telephone and email and give initial support to users.
• Perform ad hoc IT support duties as assigned.
• Fulfill all contract scope and ensure sure all overcharges have been arranged on-time.
• Provide problem analysis/ fixing, answering hotlines and services request.
• Provide day-to-day PC administration, Office365, Outlook and desktop services.

Qualifications

• Diploma or above.
• One year working experience in customer service area in IT field is preferable.
• Prior experience in providing technical support to clients over the phone will be a definite advantage.
• Customer-oriented with good troubleshooting, communication, and interpersonal skills.
• Good command of both spoken and written English and Chinese (including Mandarin).

Benefits & Compensation

• 16-20K
• 10-15 Days Annual Leave
• 5-day Work Week
• Friendly and Energetic Working Environment