IT Infrastructure & Support Lead

St. James' Settlement; Hong Kong; On-site; HKD 502,000 - 837,000; Full time

Job summary

St. James’ Settlement is seeking an IT Infrastructure Specialist to set up office IT, manage servers, and support daily tech issues across Wan Chai locations. The role requires hands-on experience with network devices, virtualization (Hyper‑V/Nutanix), and AD services, with a strong customer-service mindset for non-technical users.

Experience in NGO or public sector is a plus. Travel between sites is expected as part of office builds and ongoing support.

Qualifications

• Higher Diploma or above in Computer Science, Information Technology, or a related field.
• 3–5 years of experience in IT infrastructure with hands-on first-line IT support, office relocations, or branch setups.
• Proficiency in network deployment, server maintenance, structured cabling, hardware installation, and ITSM tools.
• Experience with Windows/Linux servers, Hyper‑V/Nutanix virtualization, and Active Directory.

Responsibilities

• Arrange physical and logical IT setups for new offices, including server racks and cabling.
• Administer switches, routers, firewalls, VPNs, and wireless access across locations.
• Act as primary contact for daily technical issues and resolve endpoint, hardware, and software faults.
• Track lifecycle, procurement, and deployment of all hardware inventory and software licences.
• Liaise with ISPs, cabling contractors, and hardware vendors during office build-outs.
• Oversee Windows/Linux servers, Hyper‑V/Nutanix virtualization, and Active Directory services.
• Configure laptops, provision user accounts, and assign access permissions for new users.
• Monitor Azure cloud infrastructure and daily backup/recovery procedures.
• Implement security patches, access controls, and endpoint protection.
• Support project-related tasks with flexibility and responsiveness.

Skills

IT infrastructure

First-line IT support

Customer service mindset

Non-technical user support

Site/network relocation experience

Education

Higher Diploma or above in CS/IT or related field

Tools

Active Directory

Hyper‑V

Nutanix virtualization

Azure cloud services

VPNs and firewall management

Job description

St. James’ Settlement is seeking an IT Infrastructure Specialist to set up office IT, manage servers, and support daily tech issues across Wan Chai locations. The role requires hands-on experience with network devices, virtualization (Hyper‑V/Nutanix), and AD services, with a strong customer-service mindset for non-technical users.

Experience in NGO or public sector is a plus. Travel between sites is expected as part of office builds and ongoing support.