Senior IT Architect & AI Automation Lead

St. James' Settlement; Hong Kong; On-site; HKD 900,000 - 1,300,000; Full time

Job summary

St. James’ Settlement is seeking an experienced IT infrastructure lead to design and deliver complex IT projects, including network upgrades, cloud migrations, and new office builds in Wan Chai. You will act as a Level 2/3 escalation point for infrastructure issues and oversee end-to-end IT delivery.

The role requires deep networking and virtualization knowledge, cloud experience (Azure), and strong vendor management. Travel to sites is expected as needed.

Qualifications

• Bachelor's degree in Computer Science or Information Engineering or related field.
• 6+ years of IT infrastructure experience with at least 2 years in senior/project-leading roles.
• Deep knowledge of enterprise networking, virtualization, cloud platforms, and ITSM systems.
• Proven ability to manage end-to-end IT setups for new offices, including budgeting and contractor management.
• Experience developing AI agents in Copilot Studio, including topic/entity/variable management and features.

Responsibilities

• Design and execute complex IT projects: large-scale network upgrades, cloud migrations, and new office builds.
• Act as escalation point (Level 2/3) for complex infrastructure, network, system, and server issues.
• Architect, optimise, and maintain enterprise network topologies (firewalls, switches, Wi-Fi controllers) and hybrid servers.
• Enforce inventory control, software compliance, and lifecycle management for corporate IT assets.
• Negotiate contracts, evaluate performance, and hold external vendors to SLAs.
• Manage and test corporate backup systems, failover mechanisms, and DR plans.
• Define network security baselines, manage IAM, and ensure data security policies for remote branches.
• Design and deploy AI agents using Copilot Studio to support service operations and automate workflows.
• Provide technical guidance and mentorship to IT team; support project-related tasks as needed.

Skills

IT project leadership

Customer service mindset

Strong communication skills

Vendor management

End-to-end IT setup

AI Copilot Studio experience

Budgeting

Contractor management

Network upgrades

Cross-team collaboration

Education

Bachelor's degree in Computer Science

Bachelor's degree in Information Engineering

Tools

Hyper-V

Nutanix

Azure

Job description

St. James’ Settlement is seeking an experienced IT infrastructure lead to design and deliver complex IT projects, including network upgrades, cloud migrations, and new office builds in Wan Chai. You will act as a Level 2/3 escalation point for infrastructure issues and oversee end-to-end IT delivery.

The role requires deep networking and virtualization knowledge, cloud experience (Azure), and strong vendor management. Travel to sites is expected as needed.