IT Officer (SIS-PJO II) (Contract) (Ref.：IT/282726)

St. James' Settlement; Hong Kong; On-site; HKD 502,000 - 837,000; Full time

Job summary

St. James’ Settlement is seeking an IT Infrastructure Specialist to set up office IT, manage servers, and support daily tech issues across Wan Chai locations. The role requires hands-on experience with network devices, virtualization (Hyper‑V/Nutanix), and AD services, with a strong customer-service mindset for non-technical users.

Experience in NGO or public sector is a plus. Travel between sites is expected as part of office builds and ongoing support.

Qualifications

• Higher Diploma or above in Computer Science, Information Technology, or a related field.
• 3–5 years of experience in IT infrastructure with hands-on first-line IT support, office relocations, or branch setups.
• Proficiency in network deployment, server maintenance, structured cabling, hardware installation, and ITSM tools.
• Experience with Windows/Linux servers, Hyper‑V/Nutanix virtualization, and Active Directory.

Responsibilities

• Arrange physical and logical IT setups for new offices, including server racks and cabling.
• Administer switches, routers, firewalls, VPNs, and wireless access across locations.
• Act as primary contact for daily technical issues and resolve endpoint, hardware, and software faults.
• Track lifecycle, procurement, and deployment of all hardware inventory and software licences.
• Liaise with ISPs, cabling contractors, and hardware vendors during office build-outs.
• Oversee Windows/Linux servers, Hyper‑V/Nutanix virtualization, and Active Directory services.
• Configure laptops, provision user accounts, and assign access permissions for new users.
• Monitor Azure cloud infrastructure and daily backup/recovery procedures.
• Implement security patches, access controls, and endpoint protection.
• Support project-related tasks with flexibility and responsiveness.

Skills

IT infrastructure

First-line IT support

Customer service mindset

Non-technical user support

Site/network relocation experience

Education

Higher Diploma or above in CS/IT or related field

Tools

Active Directory

Hyper‑V

Nutanix virtualization

Azure cloud services

VPNs and firewall management

Job description

Higher Diploma or above in Computer Science, Information Technology, or a related field

3–5 years of experience in IT infrastructure, with hands-on experience in first-line IT support, office relocations, or branch setups

Proficiency in network deployment, server maintenance, structured cabling, hardware installation, and ITSM tools

Experience with Windows/Linux servers, Hyper‑V/Nutanix virtualisation, and Active Directory services

Familiarity with Azure cloud services and backup and recovery procedures

CCNA, MCSE, or ITIL Foundation certification is an advantage

Basic knowledge of Microsoft Copilot Studio or general understanding of how AI agents are built in Microsoft 365

Willing to travel between sites and handle network equipment and IT hardware

Strong customer service mindset with the ability to support non-technical users patiently, politely, and clearly

Experience in NGO, social services, or public sector is an advantage

Job Duties:

Arrange physical and logical IT setups for new offices, including server racks, network cabling, network devices, and workstations

Administer switches, routers, firewalls, VPNs, and wireless access points across all locations

Act as the primary contact for daily technical issues, resolving endpoint, hardware, and software faults

Track, audit, and log the lifecycle, procurement, and deployment of all hardware inventory and software licences

Liaise with ISPs, cabling contractors, and hardware vendors during office build-outs

Oversee Windows/Linux servers, Hyper‑V/Nutanix virtualisation, and Active Directory services

Configure laptops, provision user accounts, and assign access permissions for new users

Monitor Azure cloud infrastructure and execute daily backup and recovery procedures

Implement security patches, access controls, and endpoint protection

Provide additional support for project-related tasks as required, ensuring flexibility and responsiveness to evolving project needs

Working Place: Wan Chai

"Founded by the Rt. Rev. Bishop R.O. Hall of the Anglican Church in 1949, St. James’ Settlement began as a club for boys and girls in a temple in Stone Nullah Lane, Wanchai. It was then developed into a six-storey building on Kennedy Road in 1963 to provide diversified services, including children and youth services, elderly services and rehabilitation services. In 1987, the headquarters was opened in Stone Nullah Lane so that the scope of services could be further extended.

"Founded by the Rt. Rev. Bishop R.O. Hall of the Anglican Church in 1949, St. James’ Settlement began as a club for boys and girls in a temple in Stone Nullah Lane, Wanchai. It was then developed into a six-storey building on Kennedy Road in 1963 to provide diversified services, including children and youth services, elderly services and rehabilitation services. In 1987, the headquarters was opened in Stone Nullah Lane so that the scope of services could be further extended.