IT Desktop Support Engineer

Sky Systems, Inc. (SkySys); Hong Kong; On-site; HKD 167,000 - 234,000; Part time

Job summary

Sky Systems, Inc. is seeking an IT Infrastructure Support Specialist for a long-term contract in Hong Kong. You will troubleshoot desktops, printers, laptops and peripherals, perform smart hands at client sites, and ensure hardware warranties and security compliance remain intact.

2–5 years’ field support experience, basic LAN/WAN knowledge, and experience with ticketing tools (ServiceNow/ Remedy). Familiarity with MDM, VDI, SCCM/LANDesk/Altiris, Skype for Business and OneDrive is a plus.

Qualifications

• 2–5 years' experience providing IT Infrastructure field support with hardware/software/OS troubleshooting.
• Hands-on experience installing and fixing desktops, printers, laptops, and peripherals.
• Basic knowledge of enterprise LAN/WAN setups and smart hand activities at sites.
• Ability to lift/move equipment up to 50 lbs.
• Desk-side support and PC break/fix including Windows OS administration.
• Experience with anti-spyware/anti-virus software.
• Knowledge of TCP/IP, DNS, DHCP, VPN and RDP.

Responsibilities

• Provide desk-side IT support for desktops, printers, laptops and peripherals.
• Troubleshoot hardware, software and OS issues without impacting warranties or security requirements.
• Perform smart hands at client sites and assist with network/PC configurations.
• Utilize ticketing tools (ServiceNow/ Remedy) to log and track incidents.
• Support mobile device management (AirWatch/XenMobile/MobileIron) and basic VDI tasks.
• Assist with SCCM/LANDesk/Altiris, Skype for Business and OneDrive support.

Skills

Communication skills

Time management

Customer interaction

Education

Associate's Degree in Electronics

CompTIA A+ Certification

Tools

ServiceNow

Remedy

AirWatch

XenMobile

MobileIron

VDI

SCCM

LANDesk

Altiris

Skype for Business

OneDrive

Job description

Long-term contract (2 months + extendable)

Chinese and English

Technical

• 2 to 5 years' experience providing IT Infrastructure field support which includes troubleshooting hardware, software, operating system issues and problems and fixing the issues without impacting / violating the hardware warranty or customer security compliance requirements.
• Hands on experience in installing, troubleshooting and fixing desktops, printers, laptop and other computer peripherals hardware problems as well as desktop applications.
• Basic knowledge of enterprise LAN and WAN setups and concepts. Ability to perform smart hand activity under instruction based activities at sites.
• Ability to lift / move computer equipment weighing up to 50Lbs.
• Skilled in desk side support and PC break/fix including basic administration of Windows O/S.
• Experience with Anti-spyware and Anti-virus software.
• Some usage Knowledge of TCP/IP networking, DNS, DHCP, VPN, and RDP.
• Smart hand support for peripheral and networking hardware, including, but not limited to monitors, keyboards, mice, printers, fax machines, scanners, routers, wireless routers,switches, firewalls, racks, cabinets, multi-port data termination panels all under 'Smart Hands' capability.
• Ability to troubleshoot issues with systems and networks using good deductive reasoning skills.
• Good written and oral communications skills with clients and management as well as people skills.
• Ability to work with deadlines and complete tasks on-time.
• Preferably with an Associate's Degree in Electronics and CompTIA A+ Certification.
• Knowledge and experience of ticketing tools ( ServiceNow / Remedy etc.),
• Basic understanding and troubleshooting of Mobile Device Management system(Airwatch / Xenmobile/ Mobile iron etc),
• Basic understanding and troubleshooting for VDI, SCCM/ LAnDesk/ Altris, Skype for Business, OneDrive.

Non-Technical

• Good in oral and written communication
• Able to interact and work with customer at different levels.