IT Support Engineer / Deskside Support (Central, $18K - $22K)

CL Technical Services Ltd.; Hong Kong; On-site; HKD 180,000 - 300,000; Full time

Job summary

CL Technical Services Ltd. is seeking an IT Support professional to provide frontline technical assistance to end users in Hong Kong. The role involves daily IT operations, hardware/software installations, and maintaining LAN-based equipment.

Strong AD/Exchange experience is essential, with Cisco Unity/CUCM and Ivanti EPMM experience highly valued. Applicants should have 2+ years in a technical support role, a related degree, and fluency in English and Chinese (Cantonese and Mandarin).

Qualifications

• Associate's or bachelor's degree in computer science or a related field.
• 2+ years of experience in a technical support role.
• Banking / Securities industry experience is preferred but not required.
• Strong knowledge of software, hardware, LAN, network installation, configuration and maintenance.
• Experience supporting Windows OS, Microsoft products and Active Directory including account management, Group Policy, DNS, DHCP, identity lifecycle management and Exchange 2019.
• Ivanti EPMM mobility management, Cisco Unity, CUCM and video conferencing experience is desired.
• Proficient in English and Chinese (Cantonese and Mandarin).

Responsibilities

• Provide IT technical support and handle hotline enquiries for end users.
• Perform daily IT operations including installation of hardware, systems and applications, fixes and patches.
• Help manage IT equipment under the PC LAN environment.
• Provide support for meetings and events.

Skills

Technical support

Networking basics

Windows administration

Communication

English proficiency

Chinese proficiency

Education

Associate's or Bachelor's in CS or related

Tools

Ivanti EPMM

Cisco Unity

CUCM

Video conferencing

Active Directory

DNS

DHCP

Exchange 2019

Job description

Provide IT technical supports and handle hotline enquires to all the end users.

Perform the daily IT operations, including but not limited to install all the necessary hardware, systems and applications software, fixes and patches.

Help to manage all the IT equipment under the PC LAN environment.

Provide support to the meeting and events.

Job Requirements:

Associate's or bachelor's degree in computer science or a related field.

2+ years of experience in a technical support role.

Experience in Banking / Securities industry is preferred but not a must;

Good Knowledge and skills in software, hardware, LAN, Network installation, configuration and maintenance;

Experience in supporting Windows OS, Microsoft product and Microsoft Active Directory including Account management, Group Policy, DNS, DHCP, identity lifecycle management and Microsoft Exchange 2019;

Experience in supporting mobile management (Ivanti EPMM), voice system (Cisco Unity connection and Cisco Unified Communications Manager) and Video conferencing

Good command of both spoken and written English, Chinese (both Cantonese and Mandarin).