Technical Engineer

Swing Consulting Ltd.; Hong Kong; On-site; HKD 167,400 - 279,000; Full time

Job summary

A consulting firm in Hong Kong is looking for an IT Support Technician to provide on-site technical support for PCs and mobile devices. Responsibilities include setting up computers, managing tickets, and ensuring timely issue resolution. Candidates should have 2 to 5 years of IT support experience and a solid understanding of PC hardware and mobile operating systems. Experience in a financial environment is a plus. Join us to enhance our customer service excellence!

Qualifications

• 2 to 5 years of IT support experience.
• Good understanding of PC hardware and peripherals.
• Experience in financial/banking environment is an advantage.

Responsibilities

• Provide on-site technical support for PCs and mobile devices.
• Set up computers and install software systems.
• Record and manage incidents in ticket-tracking system.

Skills

IT support experience

Customer service

PC hardware knowledge

Microsoft Windows support

Mobile OS exposure (iOS, Android)

Job description

• Provide on-site technical support for PCs (software and hardware), voice equipment & mobile device (Smartphone and Tablet)
• Provide on-site technical support
• Physically set up computers and software system installation
• Perform basic hardware moves and changes
• Record and manage all incidents and requests in ticket-tracking system
• Ensure timely resolution of issues by acquiring necessary information to best measure impact to the customer
• Proactively inform management of trends, significant problems and expected delays
• Occasionally provide other IT-related support as required by the business (Holiday, off-hour and BCP Support)
• Test applications as required by the business before rollout
• Documentation of products support and processes
• Update and manage inventory on new incoming hardware orders
• Communicate with vendors for incoming hardware orders and repairs
• 2 to 5 years of IT support experience
• Solid understanding of PC hardware/peripherals
• Exposure of mobile OS such as Apple iOS and Google Android
• Good working knowledge and IT experience supporting Microsoft Windows configuration, desktop administration, Microsoft Office suite
• Basic understanding of network and server-side infrastructure
• Experience in delivering superior customer service experience
• Experience in financial/banking environment, trading floor and market data applications support is an advantage
• Project execution exposure is an advantage