Household Manager

Honest Poly Enterprises Limited; Hong Kong; On-site; HKD 335,000 - 558,000; Full time

Job summary

Honest Poly Enterprises Limited is seeking a seasoned Private Household Manager in Hong Kong. The role involves delivering high-touch service to the principal and family, coordinating daily household operations, and managing children's schedules with seamless liaison among schools, tutors, drivers, and service providers.

Applicants should have 5+ years in private households or luxury hospitality, with a strong service mindset, excellent attention to detail, and discretion.

Qualifications

• 5+ years of relevant experience in private households or luxury hospitality.
• Strong service mindset with exceptional attention to detail.
• Discreet, professional, and well-presented with excellent interpersonal skills.

Responsibilities

• Deliver personalised, high-touch service to the principal and family members and handle daily requests discreetly.
• Coordinate daily household operations, schedules, appointments, reservations, and transportation.
• Manage children's schedules including activities, transport, and liaising with schools and tutors.
• Liaise with staff, chefs, drivers, vendors and contractors to ensure smooth operations.
• Oversee upkeep of luxury residences and coordinate minor renovations with contractors.
• Coordinate private dinners, family gatherings and hospitality arrangements with attention to guest preferences.

Skills

Mandarin & English fluency

Cantonese proficiency

Private household luxury service

Job description

Deliver personalised, high-touch service to the principal and family members, anticipating their needs and handling daily requests with discretion and efficiency.

Coordinate daily household operations, schedules, appointments, reservations, transportation, and other personal and family arrangements.

Manage young children's schedules, including kindergarten activities, extracurricular classes, playdates, appointments, and transportation, liaising with schools, tutors, drivers, and activity providers as required.

Liaise with household staff, chefs, drivers, gardeners, vendors, contractors, and other service providers to ensure smooth household operations.

Oversee the upkeep and maintenance of luxury residences, ensuring the properties are consistently maintained and presented to the highest standard.

Coordinate minor renovation, refurbishment, repair, and maintenance works, including obtaining quotations, liaising with contractors, monitoring progress, and ensuring satisfactory completion.

Coordinate private dinners, family gatherings, celebrations, guest reception, and hospitality arrangements, ensuring a high standard of service and attention to guest preferences.

Handle household procurement, wine & tea stock take, inventories, vendor relationships, and other ad hoc personal, family, and household matters while maintaining strict confidentiality.

Requirement:

5+ years of relevant experience in private households, luxury hospitality, five-star hotels, concierge, guest relations, family assistance, or a comparable high-end service environment.

Strong service mindset with excellent attention to detail and the ability to anticipate and respond to the needs of the principal and family.

Strong organisational and coordination skills, with the ability to manage household operations, children's schedules, guest hospitality, vendors, and property maintenance efficiently.

Well-presented, mature, professional, and discreet, with strong interpersonal skills and a high level of confidentiality.

Fluency in Mandarin and English is essential; proficiency in spoken Cantonese is also required.

The Peak, Central and Western District, HK