Assistant Horizon Club Manager

Island Shangri-La, Hong Kong; Hong Kong; On-site; HKD 900,000 - 1,500,000; Full time

Job summary

Island Shangri-La, Hong Kong is seeking an Assistant Horizon Club Manager to oversee the Horizon Club Lounge operations and guest experience. You will lead a dedicated team to deliver personalized, high-quality service aligned with Shangri-La’s standards.

Requirements include a Bachelor’s Degree in Hospitality Management and at least 5 years in Front Office, Club Lounge or Guest Relations within a luxury hotel. Fluency in English and Chinese is essential.

Qualifications

• Bachelor’s Degree in Hospitality Management or related discipline.
• Minimum 5 years in Front Office, Club Lounge, or Guest Relations in a luxury hotel.
• Strong leadership, team management, and guest-service mindset.
• Fluent in English and Chinese, written and spoken.

Responsibilities

• Assist Horizon Club Manager in overseeing daily operations of the Horizon Club Lounge to ensure seamless and exceptional guest experience.
• Lead, coach, and motivate the team to deliver personalized, high-quality service to VIP and Club guests.
• Build and maintain strong guest relationships to enhance satisfaction and loyalty.
• Ensure service standards, food quality, hygiene, and overall lounge presentation are consistently maintained with Hotel standards.
• Conduct regular meetings to review guest feedback and reinforce service standards.

Skills

Leadership

Guest relations

Communication

Front Office operations

F&B Operations

Education

Bachelor’s Degree in Hospitality Management

Job description

Headquartered in Hong Kong SAR, Shangri-La Group has grown from a single hotel business to a diverse and integrated global portfolio comprising quality real estate and investment properties, wellness and lifestyle facilities. Today, the Group owns, operates and manages 100+ hotels under our family of five brands: Shangri-La Hotels & Resorts, Shangri-La Signatures, Kerry Hotels, JEN by Shangri-La, and Traders.

An Elegant Sanctuary, soaring above the Urban Skyline: Rising to a commanding 56 floors,Island Shangri-La, Hong Kongprovides a peaceful escape in the very heart of Hong Kong. Sweeping views of the iconic skyline, the Peak or Victoria Harbour are a constant source of inspiration in the 544 rooms and suites, each brimming with graceful Asian-inspired décor.

Luxury 5-Star Hotel in Hong Kong | Island Shangri-La

About the Role

As anAssistantHorizon Club Manager, you will be managing the key aspects of executive lounge operations to ensure a smooth and personalized experience aligned with Shangri-La’s service standards.

Key Responsibilities

Assist Horizon Club Manager in overseeing daily operations of the Horizon Club Lounge to ensure seamless and exceptional guest experience.

Lead, coach, and motivate the team to deliver personalized, high-quality service to VIP and Club guests.

Build and maintain strong guest relationships to enhance satisfaction and loyalty.

Ensure service standards, food quality, hygiene, and overall lounge presentation are consistently maintained with Hotel standards.

Conduct regular meetings to review guest feedback and reinforce service standards.

About You

Bachelor’s Degree in Hospitality Management or other related disciplines.

At least 5 years of relevant experience in Front Office, Club Lounge, or Guest Relations Department in a luxury Hotel.

Solid knowledge of Front Office and F&B Operations.

Proven leadership skills with strong team management and motivational skills.

Excellent interpersonal and communication skills with a guest-oriented mindset.

Proficiency in spoken and written English and Chinese.

Why Join Us

A workplace that values your passion and supports self-realization and personal growth.

Structured learning and development pathways with real opportunities to advance your professional craft and leadership skills.

Competitive benefits, recognition programs, and colleague stay/travel perks that reward your contribution and dedication.

Teams that promote inclusion and respect, value diversity, and foster a secure environment where everyone can thrive.

We are an equal opportunity employer. Applications from all qualified candidates are welcomed. All information provided by applicants will be treated in and used only for recruitment purposes.

We appreciate your interest in joining us. Please note that only successful candidates will be contacted.

Your application will include the following questions:

• Which of the following statements best describes your right to work in Hong Kong?
• How many years' experience do you have as a Club Manager?
• What is your highest level of education?
• Do you have Food and Beverage Operations experience?

Hotel & Accommodation Services More than 10,000 employees

Headquartered in Hong Kong SAR, the Shangri-La Group has grown from a single hotel business to a diverse and integrated global portfolio comprising quality real estate and investment properties, wellness and lifestyle facilities.

Today, the Group owns, operates and manages 100+ hotels under our family of five brands: Shangri-La, Shangri-La Signatures, Kerry Hotels, JEN by Shangri-La, and Traders.

We are part ofthe Kuok Group, one of Asia's most dynamic multinational conglomerates and a leader in properties, logistics, agribusiness, maritime and hospitality. From our strong base in Asia, we have expanded into key gateway cities and markets around the world.

Headquartered in Hong Kong SAR, the Shangri-La Group has grown from a single hotel business to a diverse and integrated global portfolio comprising quality real estate and investment properties, wellness and lifestyle facilities.

Today, the Group owns, operates and manages 100+ hotels under our family of five brands: Shangri-La, Shangri-La Signatures, Kerry Hotels, JEN by Shangri-La, and Traders.

We are part ofthe Kuok Group, one of Asia's most dynamic multinational conglomerates and a leader in properties, logistics, agribusiness, maritime and hospitality. From our strong base in Asia, we have expanded into key gateway cities and markets around the world.